FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Coordinator
GOL Linhas Aéreas. Coordinate the supervisory team, ensuring effective communication and alignment across the entire operation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating teams and managing call center operations, with a strong focus on performance metrics, service quality, and customer satisfaction. Proven ability to train leaders, manage vendor relationships, and drive productivity improvements.
Highest-signal resume keywords
Call Center Operations ExperiencePerformance Metrics AnalysisTeam Leadership DevelopmentVendor ManagementBPO Provider Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance Indicator PreparationKPI MonitoringCost ControlAction Plan Development
Soft Skills
Effective CommunicationConflict ManagementCollaboration
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Service QualityCustomer SatisfactionHigh-Performing TeamWorkflows Review
About the role
Key responsibilities & impact- Coordinate the supervisory team, ensuring effective communication and alignment across the entire operation
- Train and develop leaders to build a high-performing team and cultivate successors
- Analyze performance metrics and reports to identify opportunities for improvement
- Monitor KPI delivery, proactively identifying and correcting deviations
- Focus on productivity
- Ensure service quality and customer satisfaction by reviewing workflows and processes
- Conduct performance review meetings with leadership and develop structured action plans
- Build relationships with other departments and peers, ensuring effective collaboration
- Manage service contracts with vendors to ensure KPI delivery
- Manage conflict situations
- Control costs
Requirements
What you’ll need- Bachelor’s degree completed
- Experience in Call Center operations
- Experience in a coordination or management role
- Experience preparing and presenting performance indicators
- Experience managing BPO providers
- English or Spanish is a plus
- Position also open to People with Disabilities
Benefits
Comp & perks- Travel Benefit: domestic and international airfare at special discounted rates for you, your family, and friends
- Health insurance
- Dental insurance
- Group life insurance
- Meal voucher
- Food allowance
- Transportation voucher
- Wellhub or TotalPass
- Partnership benefits club with hundreds of participating companies
- Birthday day off
- Profit-Sharing Program (PPR)
- Work model: Hybrid 4x1, with remote work on Fridays