Bilingual Virtual Assistant – English/Spanish Receptionist

GoLean Health

. Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts .

Posted 10/18/2026part-timeRemote • GuatemalaMid-LevelSenior💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong bilingual communication skills in English and Spanish, with a focus on patient coordination, scheduling, and maintaining HIPAA compliance. Exhibits high attention to detail and the ability to manage multiple tasks effectively in a healthcare support environment.

Highest-signal resume keywords

Bilingual Communication SkillsPatient CoordinationScheduling AbilityHIPAA ComplianceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingAppointment CoordinationInsurance VerificationPrior Authorization RequestsDocumentation Management

Soft Skills

Professional CommunicationOrganizational SkillsCalm DemeanorIndependent WorkFollow-Through

Tools & Technologies

EMR SystemsTask Management ToolsComputer SetupHeadsetStable Internet Connection

Industry Keywords

Healthcare SupportPatient AssistanceInbound CallsOutbound CallsHIPAA Compliance

About the role

Key responsibilities & impact

Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts
Communicate clearly and professionally in both English and Spanish
Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
Answer routine patient questions and escalate concerns appropriately
Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations
Manage new and existing patient scheduling through phone, email, and text
Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors
Confirm appointments and manage cancellations, reschedules, and waitlist coordination
Conduct pre-visit outreach and communicate next steps clearly to patients
Document accurate patient demographics, appointment notes, and call outcomes in the system
Verify patient eligibility and benefits before appointments
Confirm copays, deductibles, covered services, and authorization requirements
Identify insurance issues early and communicate them clearly to patients and internal staff
Document verification results accurately in the EMR and internal trackers
Escalate unresolved payer issues and follow through until completed
Process referral-related tasks and ensure required documents are complete
Initiate and follow up on prior authorization requests as needed
Track pending items, approvals, denials, and required follow-up actions
Coordinate with payer offices, provider offices, and internal team members to avoid delays
Maintain accurate, timely, and consistent documentation
Support inbox management, task queues, forms, uploads, and follow-up tracking
Handle patient information in a HIPAA-compliant manner
Provide proactive status updates and complete assigned tasks with minimal follow-up

Requirements

What you’ll need

Strong bilingual communication skills in both English and Spanish
Confident and professional on phone calls
Strong patient coordination and scheduling ability
High attention to detail and reliable follow-through
Excellent verbal and written communication skills in both English and Spanish
Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role
Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls
Highly organized, detail-oriented, and able to manage multiple tasks accurately
Able to work independently and communicate updates clearly
Reliable computer setup, headset, and stable internet connection for remote work
HIPAA knowledge or experience with HIPAA-compliant workflows