Bilingual Virtual Assistant – Receptionist

GoLean Health

. Handle high-volume inbound and outbound phone calls with patients, pharmacies, payer offices, and healthcare contacts .

Posted 10/18/2026part-timeRemote • MexicoMid-LevelSenior💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong bilingual communication skills in English and Spanish, with a focus on patient coordination, scheduling, and HIPAA-compliant workflows. Capable of managing high-volume calls and maintaining detailed documentation in a healthcare setting.

Highest-signal resume keywords

Bilingual Communication SkillsPatient CoordinationHIPAA ComplianceEMR/EHR FamiliarityAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingInsurance VerificationReferral ProcessingAppointment CoordinationDocumentation Management

Soft Skills

Professional CommunicationOrganizational SkillsReliabilityIndependenceFollow-Through

Tools & Technologies

EMR SystemsInternal TrackersTask Management Tools

Industry Keywords

Healthcare SupportPatient AssistancePrimary CareOutpatient PracticesHIPAA Knowledge

About the role

Key responsibilities & impact

Handle high-volume inbound and outbound phone calls with patients, pharmacies, payer offices, and healthcare contacts
Communicate clearly and professionally in English and Spanish
Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
Answer routine patient questions and escalate concerns appropriately
Manage new and existing patient scheduling through phone, email, and text
Maintain provider calendars and coordinate cancellations, reschedules, and waitlists
Conduct pre-visit outreach and document patient demographics, appointment notes, and call outcomes
Verify patient eligibility, benefits, copays, deductibles, covered services, and authorization requirements
Document insurance verification results in the EMR and internal trackers
Process referrals and prior authorization requests; track approvals, denials, and follow-up actions
Coordinate with payer offices, provider offices, and internal team members
Maintain documentation and support inbox management, task queues, forms, uploads, and follow-up tracking
Handle patient information in a HIPAA-compliant manner
Provide proactive status updates and complete assigned tasks with minimal follow-up

Requirements

What you’ll need

Strong bilingual communication skills in English and Spanish
Confident and professional on phone calls
Strong patient coordination and scheduling ability
High attention to detail and reliable follow-through
Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role
Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls
Highly organized, detail-oriented, and able to manage multiple tasks accurately
Able to work independently and communicate updates clearly
Reliable computer setup, headset, and stable internet connection for remote work
HIPAA knowledge or experience with HIPAA-compliant workflows
Clinical or healthcare background (nice to have)
Familiarity with EMR/EHR systems (nice to have)
Experience supporting internal medicine, primary care, or similar outpatient practices (nice to have)

Benefits

Comp & perks

Remote work
6-month performance review