Medical Receptionist

GoLean Health

. Coordinate and schedule patient appointments accurately and efficiently .

Posted 9/22/2026full-timeRemote • PhilippinesJunior💰 $5 - $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in appointment scheduling, insurance verification, and patient communication within a high-call-volume clinic environment. Proficient in managing referrals and maintaining accurate documentation in EMR systems while ensuring excellent customer service.

Highest-signal resume keywords

Appointment SchedulingInsurance VerificationEMR SystemsPatient CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance VerificationMedication Prior AuthorizationReferral ManagementDocumentation Accuracy

Soft Skills

Verbal CommunicationWritten CommunicationAttention to DetailTime ManagementProfessionalism

Tools & Technologies

EMR Systems

Industry Keywords

Healthcare WorkflowsMedical TerminologyPatient ReferralsInsurance CompaniesPatient Eligibility

About the role

Key responsibilities & impact

Coordinate and schedule patient appointments accurately and efficiently
Manage appointment confirmations, reschedules, and cancellations
Maintain provider schedules and optimize appointment availability
Process medication prior authorization requests
Communicate with insurance companies, pharmacies, providers, and patients regarding authorization status
Follow up on outstanding authorization requests
Verify patient insurance eligibility, coverage, and benefits prior to appointments
Document insurance information accurately within the EMR system
Identify and communicate coverage limitations or issues
Receive, process, and track incoming and outgoing patient referrals
Coordinate with referring providers, specialists, and insurance companies
Ensure referral documentation is complete, accurate, and properly attached to patient records
Follow up on pending referrals to facilitate continuity of care
Answer inbound calls professionally and courteously
Respond to patient inquiries, appointment requests, and administrative concerns
Maintain excellent customer service in a high-call-volume clinic environment

Requirements

What you’ll need

Minimum of 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic
Experience with appointment scheduling, insurance verification, and patient communication
Familiarity with healthcare workflows, medical terminology, and EMR systems
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Ability to prioritize tasks effectively in a fast-paced environment
Strong attention to detail and accuracy
Ability to work independently while maintaining professionalism and accountability
Comfortable handling high call volumes and multiple administrative responsibilities simultaneously