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Medical Virtual Assistant, MVA
GoLean Health. Verify patient insurance after check-in, typically around 15 minutes after the scheduled appointment time .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in insurance verification, claims processing, and EOB management within a healthcare setting. Exhibits strong communication skills and attention to detail while coordinating workflows and resolving patient account issues.
Highest-signal resume keywords
Insurance VerificationClaims ProcessingEOB ManagementCPT and ICD-10 CodesHealthcare Practice Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ReprocessingPatient Balances ManagementOperational ReportingBilling SupportSOAP Note Monitoring
Soft Skills
Strong Communication SkillsAttention to DetailCritical ThinkingProblem-SolvingEmotional Intelligence
Tools & Technologies
Mac OS
Industry Keywords
Cigna ClaimsVeterans Affairs ClaimsChiropractic Clinic SupportHealthcare AdministrationPatient Account Resolution
Tech Stack
Tools & technologiesSOAP
About the role
Key responsibilities & impact- Verify patient insurance after check-in, typically around 15 minutes after the scheduled appointment time
- Ensure insurance information is accurate, updated, and properly documented
- Review denied claims, identify denial reasons, assist with claim reprocessing, and follow up on missing information
- Review and process Explanation of Benefits documents and clear EOB backlogs
- Review outstanding insurance balances and patient account issues and coordinate resolution
- Support claims-related workflows, including Cigna and Veterans Affairs claims
- Assist with vendor payment coordination, including check payments when needed
- Monitor SOAP note completion, accuracy, and compliance
- Track missed appointments, canceled appointments, and scheduling trends
- Prepare reports on outstanding balances, missed and canceled appointments, EOB backlog, denied claims, and other operational metrics
- Provide clear insights and practical recommendations in reports when needed
- Coordinate communication between the provider, care team, and administrative staff
- Identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems
- Recommend practical solutions to improve clinic efficiency
Requirements
What you’ll need- Minimum of 1 year of experience as a Medical Virtual Assistant
- Experience supporting a US healthcare practice
- Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support
- Exposure to CPT and ICD-10 codes
- Strong English communication skills, both written and verbal
- Strong executive presence and professional communication style
- Must be a Mac OS user
- Strong attention to detail and follow-through
- Ability to work independently with minimal supervision
- Proven leadership, ownership, or high-accountability experience in a previous role
- Proactive and able to anticipate needs before being asked
- Highly detail-oriented with billing, documentation, and reporting tasks
- Strong critical thinking and problem-solving skills
- Emotionally intelligent and patient when working with a busy provider
- Confident, professional, and organized in communication
- Able to take personal responsibility for assigned work
- Resourceful and self-motivated when learning new workflows
- Trustworthy, dependable, and comfortable handling sensitive information
- Prior experience supporting a chiropractic clinic is nice to have
- Experience with Cigna or Veterans Affairs claims is nice to have
- Experience clearing EOB or billing backlogs is nice to have
- Experience preparing operational or billing reports is nice to have
- Experience mentoring, training, or supporting new team members is nice to have
- Experience working closely with a clinic owner, provider, or executive-level leader is nice to have
Benefits
Comp & perks- Performance-based increase after 6 months
- Remote work setup