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Medical Virtual Assistant, MVA
GoLean Health. Verify patient insurance after check-in, typically around 15 minutes after the scheduled appointment time .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in insurance verification, claims processing, and EOB management within a healthcare setting. Proficient in communication, problem-solving, and operational reporting to enhance clinic efficiency and patient account management.
Highest-signal resume keywords
Insurance VerificationClaims ProcessingEOB ManagementCPT and ICD-10 CodesStrong English Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance VerificationClaims ProcessingEOB ManagementCPT CodesICD-10 CodesOperational ReportingBilling SupportPatient Account ManagementClaim ReprocessingDocumentation Tracking
Soft Skills
Attention to DetailProblem-SolvingProactive CommunicationEmotional IntelligenceOrganizational Skills
Tools & Technologies
Mac OS
Industry Keywords
Healthcare PracticeCigna ClaimsVeterans Affairs ClaimsChiropractic Clinic SupportBilling Backlogs
Tech Stack
Tools & technologiesSOAP
About the role
Key responsibilities & impact- Verify patient insurance after check-in, typically around 15 minutes after the scheduled appointment time
- Ensure insurance information is accurate, updated, and properly documented
- Review denied claims, identify denial reasons, and assist with claim reprocessing
- Track claim issues, follow up on missing information, and help prevent repeat errors
- Review and process Explanation of Benefits documents
- Organize, validate, and clear EOB backlogs
- Review outstanding insurance balances and patient account issues
- Track unresolved balances, identify issues, and coordinate resolution steps
- Support claims-related workflows, including Cigna and Veterans Affairs claims
- Assist with vendor payment coordination, including check payments when needed
- Monitor SOAP note completion, accuracy, and compliance
- Track missing, incomplete, or delayed documentation and communicate concerns
- Track missed appointments, canceled appointments, and scheduling trends
- Prepare reports on outstanding balances, missed and canceled appointments, EOB backlog, denied claims, and other operational metrics
- Provide clear insights and practical recommendations in reports when needed
- Coordinate communication between the provider, care team, and administrative staff
- Identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems
- Recommend practical solutions to improve clinic efficiency
Requirements
What you’ll need- Minimum of 1 year of experience as a Medical Virtual Assistant
- Experience supporting a US healthcare practice
- Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support
- Exposure to CPT and ICD-10 codes
- Strong English communication skills, both written and verbal
- Strong executive presence and professional communication style
- Must be a Mac OS user
- Strong attention to detail and follow-through
- Ability to work independently with minimal supervision
- Proven leadership, ownership, or high-accountability experience in a previous role
- Proactive and able to anticipate needs before being asked
- Highly detail-oriented with billing, documentation, and reporting tasks
- Strong critical thinking and problem-solving skills
- Emotionally intelligent and patient when working with a busy provider
- Confident, professional, and organized in communication
- Able to take personal responsibility for assigned work
- Resourceful and self-motivated when learning new workflows
- Trustworthy, dependable, and comfortable handling sensitive information
- Prior experience supporting a chiropractic clinic is nice to have
- Experience with Cigna or Veterans Affairs claims is nice to have
- Experience clearing EOB or billing backlogs is nice to have
- Experience preparing operational or billing reports is nice to have
- Experience mentoring, training, or supporting new team members is nice to have
- Experience working closely with a clinic owner, provider, or executive-level leader is nice to have
Benefits
Comp & perks- Performance-based increase after 6 months
- Remote work setup