Medical Virtual Assistant, MVA

GoLean Health

. Verify patient insurance after check-in, typically around 15 minutes after the scheduled appointment .

Posted 10/13/2026full-timeRemote • ColombiaJunior💰 $6 - $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in insurance verification, claims processing, and patient account management within a US healthcare practice. Proficient in utilizing CPT and ICD-10 codes while maintaining high standards of communication and attention to detail.

Highest-signal resume keywords

Medical Virtual Assistant ExperienceInsurance VerificationClaims ProcessingCPT and ICD-10 Code ExposureStrong English Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationClaims ProcessingEOB ReviewPatient Balances ManagementCPT CodesICD-10 CodesReport PreparationBilling SupportSOAP Note MonitoringOperational Metrics Analysis

Soft Skills

Attention to DetailProblem-Solving SkillsEmotional IntelligenceProfessional CommunicationProactive Anticipation of Needs

Tools & Technologies

Mac OS

Industry Keywords

US Healthcare PracticeDenial ManagementVendor PaymentsPatient Account IssuesClinic Efficiency

Tech Stack

Tools & technologies

SOAP

About the role

Key responsibilities & impact

Verify patient insurance after check-in, typically around 15 minutes after the scheduled appointment
Ensure insurance information is accurate, updated, and documented
Review denied claims, identify denial reasons, assist with reprocessing, and follow up on missing information
Review and process Explanation of Benefits documents and clear EOB backlogs
Resolve outstanding insurance balances and patient account issues
Support Cigna and Veterans Affairs claims workflows, including tracking and escalation
Coordinate vendor payments, including check payments when needed
Monitor SOAP note completion, accuracy, and compliance
Track missed and canceled appointments and identify scheduling trends
Prepare reports on balances, appointments, EOB backlogs, denied claims, and operational metrics, including insights and recommendations
Coordinate communication among the provider, care team, and administrative staff
Identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems
Recommend practical solutions to improve clinic efficiency

Requirements

What you’ll need

Minimum of 1 year of experience as a Medical Virtual Assistant
Experience supporting a US healthcare practice
Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support
Exposure to CPT and ICD-10 codes
Strong English communication skills, both written and verbal
Strong executive presence and professional communication style
Must be a Mac OS user
Strong attention to detail and follow-through
Ability to work independently with minimal supervision
Proven leadership, ownership, or high-accountability experience in a previous role
Proactive and able to anticipate needs before being asked
Highly detail-oriented with billing, documentation, and reporting tasks
Strong critical thinking and problem-solving skills
Emotionally intelligent and patient when working with a busy provider
Confident, professional, and organized in communication
Able to take personal responsibility for assigned work
Resourceful and self-motivated when learning new workflows
Trustworthy, dependable, and comfortable handling sensitive information

Benefits

Comp & perks

Performance-based increase after 6 months