Medical Virtual Assistant, MVA

GoLean Health

. Verify patient insurance after check-in, typically around 15 minutes after the scheduled appointment time .

Posted 9/18/2026part-timeRemote • PhilippinesJunior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance verification, claims processing, and EOB management within a healthcare setting. Proficient in tracking patient balances, resolving billing issues, and preparing operational reports while maintaining strong communication and organizational skills.

Highest-signal resume keywords

Insurance VerificationClaims ProcessingEOB ManagementCPT and ICD-10 CodesStrong English Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationClaims ProcessingEOB ManagementCPT CodesICD-10 CodesBilling SupportOperational ReportingClaim ReprocessingPatient Account ManagementDocumentation Tracking

Soft Skills

Attention to DetailProblem-SolvingEmotional IntelligenceProfessional CommunicationProactive Anticipation

Tools & Technologies

Mac OS

Industry Keywords

Healthcare PracticeCigna ClaimsVeterans Affairs ClaimsChiropractic Clinic SupportBilling Backlogs

Tech Stack

Tools & technologies

SOAP

About the role

Key responsibilities & impact

Verify patient insurance after check-in, typically around 15 minutes after the scheduled appointment time
Ensure insurance information is accurate, updated, and properly documented
Review denied claims, identify denial reasons, and assist with claim reprocessing
Track claim issues, follow up on missing information, and help prevent repeat errors
Review and process Explanation of Benefits documents
Organize, validate, and clear EOB backlogs
Review outstanding insurance balances and patient account issues
Track unresolved balances, identify issue sources, and coordinate resolution steps
Support claims-related workflows, including Cigna and Veterans Affairs claims
Review, track, and escalate claims when necessary
Assist with vendor payment coordination, including check payments when needed
Monitor SOAP note completion, accuracy, and compliance
Track missing, incomplete, or delayed documentation and communicate concerns
Track missed appointments, canceled appointments, and scheduling trends
Identify patterns affecting clinic revenue, patient flow, or provider productivity
Prepare reports on outstanding balances, missed appointments, canceled appointments, EOB backlog, denied claims, and other operational metrics
Provide clear insights and practical recommendations in reports when needed
Coordinate communication among the provider, care team, and administrative staff
Ensure updates are shared clearly, priorities are followed through, and important tasks are not missed
Identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems
Recommend practical solutions to improve clinic efficiency

Requirements

What you’ll need

Minimum of 1 year of experience as a Medical Virtual Assistant
Experience supporting a US healthcare practice
Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support
Exposure to CPT and ICD-10 codes
Strong English communication skills, both written and verbal
Strong executive presence and professional communication style
Must be a Mac OS user
Strong attention to detail and follow-through
Ability to work independently with minimal supervision
Proven leadership, ownership, or high-accountability experience in a previous role
Proactive and able to anticipate needs before being asked
Highly detail-oriented with billing, documentation, and reporting tasks
Strong critical thinking and problem-solving skills
Emotionally intelligent and patient when working with a busy provider
Confident, professional, and organized in communication
Able to take personal responsibility for assigned work
Resourceful and self-motivated when learning new workflows
Trustworthy, dependable, and comfortable handling sensitive information
Prior experience supporting a chiropractic clinic is nice to have
Experience with Cigna or Veterans Affairs claims is nice to have
Experience clearing EOB or billing backlogs is nice to have
Experience preparing operational or billing reports is nice to have
Experience mentoring, training, or supporting new team members is nice to have
Experience working closely with a clinic owner, provider, or executive-level leader is nice to have

Benefits

Comp & perks

Performance-based increase after 6 months
Remote work setup