Medical Virtual Assistant, MVA

GoLean Health

. Verify patient insurance after check-in, typically around 15 minutes after the scheduled appointment time .

Posted 10/13/2026part-timeRemote • PeruJunior💰 $5 - $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in insurance verification, claims processing, and operational reporting within a healthcare setting. Proficient in managing patient accounts, resolving billing issues, and ensuring compliance with documentation standards.

Highest-signal resume keywords

Insurance VerificationClaims ProcessingCPT and ICD-10 CodesOperational ReportingStrong English Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationClaims ProcessingEOB ReviewBilling SupportCPT CodesICD-10 CodesOperational ReportingPatient Account ManagementDocumentation ComplianceWorkflow Improvement

Soft Skills

Attention to DetailProblem-Solving SkillsEmotional IntelligenceProfessional CommunicationProactive Anticipation of Needs

Tools & Technologies

Mac OS

Industry Keywords

Healthcare PracticeCigna ClaimsVeterans Affairs ClaimsChiropractic Clinic SupportEOB Backlogs

Tech Stack

Tools & technologies

SOAP

About the role

Key responsibilities & impact

Verify patient insurance after check-in, typically around 15 minutes after the scheduled appointment time
Ensure insurance information is accurate, updated, and properly documented
Review denied claims, identify denial reasons, assist with claim reprocessing, and track follow-ups
Review and process Explanation of Benefits documents and clear EOB backlogs
Review outstanding insurance balances and patient account issues and coordinate resolution
Support Cigna and Veterans Affairs claims workflows
Coordinate vendor payments, including check payments when needed
Monitor SOAP note completion, accuracy, and compliance
Track missed appointments, canceled appointments, and scheduling trends
Prepare operational reports on balances, appointments, EOB backlogs, denied claims, and other metrics
Provide clear insights and practical recommendations in reports when needed
Coordinate communication between the provider, care team, and administrative staff
Identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems
Recommend practical solutions to improve clinic efficiency

Requirements

What you’ll need

Minimum of 1 year of experience as a Medical Virtual Assistant
Experience supporting a US healthcare practice
Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support
Exposure to CPT and ICD-10 codes
Strong English communication skills, both written and verbal
Strong executive presence and professional communication style
Must be a Mac OS user
Strong attention to detail and follow-through
Ability to work independently with minimal supervision
Proven leadership, ownership, or high-accountability experience in a previous role
Proactive and able to anticipate needs before being asked
Highly detail-oriented with billing, documentation, and reporting tasks
Strong critical thinking and problem-solving skills
Emotionally intelligent and patient when working with a busy provider
Confident, professional, and organized in communication
Able to take personal responsibility for assigned work
Resourceful and self-motivated when learning new workflows
Trustworthy, dependable, and comfortable handling sensitive information
Prior experience supporting a chiropractic clinic is nice to have
Experience with Cigna or Veterans Affairs claims is nice to have
Experience clearing EOB or billing backlogs is nice to have
Experience preparing operational or billing reports is nice to have
Experience mentoring, training, or supporting new team members is nice to have
Experience working closely with a clinic owner, provider, or executive-level leader is nice to have

Benefits

Comp & perks

Performance-based increase after 6 months
Remote work setup
30 hours per week / Monday to Friday schedule