Virtual Medical Assistant – Ophthalmology, Front Desk, Insurance Support

GoLean Health

. Answer inbound patient calls professionally and return missed calls or voicemails promptly .

Posted 9/22/2026part-timeRemote • PhilippinesJunior💰 $5 - $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient communication, appointment scheduling, and insurance verification within a healthcare administrative setting. Proficient in utilizing medical software tools and adhering to triage workflows to ensure efficient patient care.

Highest-signal resume keywords

Patient CommunicationAppointment SchedulingInsurance VerificationNextech / Practice PlusTriage-Based Scheduling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Information DocumentationInsurance Benefits VerificationAppointment ReschedulingClaim Denial ManagementVisit-Amount Collection

Soft Skills

Strong Attention to DetailProfessional Phone PresenceEffective Communication SkillsReliability and OwnershipAbility to Work Independently

Tools & Technologies

Practice PlusNextechReach UCMicrosoft Teams

Industry Keywords

Healthcare AdministrationPatient-Facing RoleOphthalmologyOptometryMedicare

About the role

Key responsibilities & impact

Answer inbound patient calls professionally and return missed calls or voicemails promptly
Gather accurate patient information and determine the appropriate next action
Escalate urgent or clinical concerns appropriately without providing medical advice
Create to-do tasks in Practice Plus / Nextech for refill requests, patient concerns, and administrative follow-ups
Route messages accurately to the physician, technician, or appropriate team member
Monitor pending requests to ensure no patient concern is missed or unresolved
Assist new and established patients with appointment requests using approved triage workflows
Complete required triage steps before scheduling patients who require physician review
Schedule or reschedule appointments accurately based on approved instructions and urgency guidance
Send appointment reminder texts through Reach UC
Communicate with the clinic team through Microsoft Teams regarding breaks, updates, and pending items
Submit a daily end-of-day report summarizing completed tasks, unresolved concerns, and escalations
Verify insurance eligibility and benefits through Medicare and commercial insurance portals after training
Review copays, deductibles, coinsurance, and expected patient responsibility
Assist with visit-amount collection, referral processing, claim denials, billing concerns, and overdue balance collection calls as assigned

Requirements

What you’ll need

At least 1 year of U.S. healthcare administrative experience in a patient-facing role
Experience handling patient phone calls, appointment scheduling, and voicemail follow-up
Experience verifying insurance benefits, copays, deductibles, or patient responsibility
Strong spoken and written English communication skills
Professional, warm, and confident phone presence
Strong attention to detail when documenting patient information and requests
Ability to follow protocols carefully and escalate concerns appropriately
Proven reliability, ownership, and follow-through
Ability to work independently in a small clinic environment
Availability to work the required Eastern Time schedule
Reliable internet connection, functional computer, clear headset or microphone, and appropriate backup resources
Strongly preferred: experience supporting an ophthalmology, optometry, retina, cataract, glaucoma, or eye care clinic
Strongly preferred: experience using Nextech / Practice Plus
Strongly preferred: experience using Reach UC or a similar medical phone and texting system
Strongly preferred: experience with triage-based scheduling workflows
Strongly preferred: familiarity with Medicare and commercial insurance portals such as Availity
Strongly preferred: experience supporting referrals, claim denials, or patient balance collections