Virtual Medical Assistant, Patient Care Communications Specialist

GoLean Health

. Answer high-volume inbound patient calls professionally and promptly .

Posted 9/18/2026part-timeDavao City • PhilippinesMid-LevelSenior💰 $5 - $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient service skills and effective communication abilities while managing high-volume patient interactions. Proficient in scheduling, appointment management, and maintaining accurate patient records in compliance with HIPAA standards.

Highest-signal resume keywords

Patient Service MindsetMacPractice ProficiencyHigh Call Volume ManagementStrong Written CommunicationHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Record ManagementPatient ReactivationNew Patient ConversionChiropractic Terminology

Soft Skills

Emotional IntelligenceMultitaskingDe-escalationProactive CommunicationReliability

Tools & Technologies

MacPracticeWeaveSolutionreachPodiumMac OS

Industry Keywords

Healthcare SupportPatient CommunicationFront Desk CoordinationU.S. Healthcare ClinicsFast-Paced Clinic Environment

About the role

Key responsibilities & impact

Answer high-volume inbound patient calls professionally and promptly
Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner
Schedule new patient appointments and collect complete intake information
Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice
Prioritize new patient inquiries and referral opportunities before routine rescheduling requests
Conduct follow-up and reactivation outreach for inactive or lapsed patients
Help convert patient inquiries into booked appointments
Maintain accurate patient records, scheduling notes, and communication documentation
Coordinate with in-office staff to keep the provider schedule full and organized
De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations
Listen, gather details, offer callbacks, and avoid overwhelming patients with unnecessary information
Support missed-call follow-up workflows and communication improvements inside Weave
Protect patient privacy and follow HIPAA standards at all times

Requirements

What you’ll need

Excellent spoken English with a clear, easy-to-understand, neutral accent
Strong written communication skills for SMS, email, and patient-facing messages
Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role
Comfortable handling high call volume in a fast-paced clinic environment
Strong patient service mindset, emotional intelligence, and common sense
Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks
Reliable, punctual, and proactive with attendance communication
Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini
Must have reliable high-speed wired internet (LAN)
Must be flexible with schedule assignment and willing to work on Saturdays if needed
Preferred: Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms
Preferred: Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules
Preferred: Experience with patient reactivation, new patient conversion, and provider schedule optimization
Preferred: Prior experience supporting U.S. healthcare clinics

Benefits

Comp & perks

Performance-based increase after 6 months