Virtual Medical Assistant, Patient Care Communications Specialist

GoLean Health

. Answer high-volume inbound patient calls professionally and promptly .

Posted 9/18/2026full-timeIloilo City • PhilippinesMid-LevelSenior💰 $5 - $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient communication and scheduling within a healthcare environment, utilizing tools like MacPractice and Weave to enhance patient experience and maintain compliance with HIPAA standards.

Highest-signal resume keywords

Patient Communication SpecialistMacPractice ExperienceHigh Call Volume ManagementEmotional IntelligencePatient Reactivation Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingIntake Information CollectionFollow-Up OutreachPatient Record MaintenanceNew Patient Conversion

Soft Skills

Strong Written CommunicationEmotional IntelligenceMultitasking AbilityProfessionalismDe-Escalation Skills

Tools & Technologies

MacPracticeWeaveSolutionreachPodiumMac OS

Industry Keywords

HIPAA ComplianceChiropractic TerminologyHealthcare SupportPatient Service MindsetU.S. Healthcare Clinics

About the role

Key responsibilities & impact

Answer high-volume inbound patient calls professionally and promptly
Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner
Schedule new patient appointments and collect complete intake information
Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice
Prioritize new patient inquiries and referral opportunities before routine rescheduling requests
Conduct follow-up and reactivation outreach for inactive or lapsed patients
Help convert patient inquiries into booked appointments
Maintain accurate patient records, scheduling notes, and communication documentation
Coordinate with in-office staff to keep the provider schedule full and organized
De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations
Listen, gather details, offer a callback, and avoid overwhelming patients with unnecessary information
Support missed-call follow-up workflows and communication improvements inside Weave
Protect patient privacy and follow HIPAA standards at all times

Requirements

What you’ll need

Excellent spoken English with a clear, easy-to-understand, neutral accent
Strong written communication skills for SMS, email, and patient-facing messages
Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role
Comfortable handling high call volume in a fast-paced clinic environment
Strong patient service mindset, emotional intelligence, and common sense
Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks
Reliable, punctual, and proactive with attendance communication
Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini
Must have reliable high-speed wired internet (LAN)
Must be flexible with schedule assignment and willing to work on Saturdays if needed
Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms
Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules
Experience with patient reactivation, new patient conversion, and provider schedule optimization
Prior experience supporting U.S. healthcare clinics

Benefits

Comp & perks

Performance-based increase after 6 months