Virtual Medical Assistant – Patient Care Communications Specialist

GoLean Health

. Answer high-volume inbound patient calls professionally and promptly .

Posted 9/18/2026part-timePasig City • PhilippinesMid-LevelSenior💰 $5 - $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient communication skills, including excellent spoken and written English, while effectively managing high-volume patient interactions and scheduling tasks. Proficient in using healthcare communication platforms and maintaining patient privacy in compliance with HIPAA standards.

Highest-signal resume keywords

Patient Communication Specialist ExperienceMacPractice ProficiencyHigh Call Volume ManagementEmotional IntelligenceHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingIntake Information CollectionPatient Record MaintenanceFollow-Up OutreachNew Patient ConversionReactivation StrategiesChiropractic Terminology FamiliarityProvider Schedule Optimization

Soft Skills

Strong Written CommunicationEmotional IntelligenceMultitasking AbilityProactive Attendance CommunicationDe-Escalation Skills

Tools & Technologies

MacPracticeWeaveSolutionreachPodiumMac OS Device

Industry Keywords

Healthcare Support RoleVirtual Medical AssistantMedical ReceptionistPatient Service MindsetU.S. Healthcare Clinics

About the role

Key responsibilities & impact

Answer high-volume inbound patient calls professionally and promptly
Respond to patient texts, voicemails, emails, and fax-related messages
Schedule new patient appointments and collect complete intake information
Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice
Prioritize new patient inquiries and referral opportunities
Conduct follow-up and reactivation outreach for inactive or lapsed patients
Convert patient inquiries into booked appointments
Maintain accurate patient records, scheduling notes, and communication documentation
Coordinate with in-office staff to keep the provider schedule full and organized
De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations
Support missed-call follow-up workflows and communication improvements inside Weave
Protect patient privacy and follow HIPAA standards

Requirements

What you’ll need

Excellent spoken English with a clear, easy-to-understand, neutral accent
Strong written communication skills for SMS, email, and patient-facing messages
Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role
Comfortable handling high call volume in a fast-paced clinic environment
Strong patient service mindset, emotional intelligence, and common sense
Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks
Reliable, punctual, and proactive with attendance communication
Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini
Must have reliable high-speed wired internet (LAN)
Must be flexible with schedule assignment and willing to work on Saturdays if needed
Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms preferred
Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules preferred
Experience with patient reactivation, new patient conversion, and provider schedule optimization preferred
Prior experience supporting U.S. healthcare clinics preferred

Benefits

Comp & perks

Performance-based increase after 6 months