Virtual Medical Receptionist

GoLean Health

. Coordinate and schedule patient appointments accurately and efficiently .

Posted 9/22/2026full-timeRemote • PhilippinesJunior💰 $5 - $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in appointment scheduling, insurance verification, and patient communication within a fast-paced healthcare environment. Proficient in managing referrals and utilizing EMR systems to ensure accurate documentation and continuity of care.

Highest-signal resume keywords

Appointment SchedulingInsurance VerificationPatient CommunicationEClinicalWorks (eCW)Referral Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance VerificationEMR DocumentationMedication Prior AuthorizationReferral CoordinationPatient Eligibility VerificationHealthcare WorkflowsMedical TerminologyPatient Care CoordinationCall Management

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsTime ManagementAttention to Detail

Tools & Technologies

EClinicalWorks (eCW)

Industry Keywords

Virtual Medical AssistantNeurology PracticePatient ReferralsInsurance CompaniesHigh Call Volume Clinic

About the role

Key responsibilities & impact

Coordinate and schedule patient appointments accurately and efficiently
Manage appointment confirmations, reschedules, and cancellations
Maintain provider schedules and optimize appointment availability
Process medication prior authorization requests
Communicate with insurance companies, pharmacies, providers, and patients regarding authorization status
Follow up on outstanding authorization requests
Verify patient insurance eligibility, coverage, and benefits prior to appointments
Document insurance information accurately within the EMR system
Identify and communicate coverage limitations or issues
Receive, process, and track incoming and outgoing patient referrals
Coordinate with referring providers, specialists, and insurance companies
Ensure referral documentation is complete, accurate, and properly attached to patient records
Follow up on pending referrals to facilitate continuity of care
Answer inbound calls professionally and courteously
Respond to patient inquiries, appointment requests, and administrative concerns
Maintain excellent customer service while supporting a high call volume clinic environment

Requirements

What you’ll need

Excellent verbal and written communication skills
Strong organizational and time-management abilities
Ability to prioritize tasks effectively in a fast-paced environment
Strong attention to detail and accuracy
Ability to work independently while maintaining professionalism and accountability
Comfortable handling high call volumes and multiple administrative responsibilities simultaneously
Minimum of 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic
Experience with appointment scheduling, insurance verification, and patient communication
Familiarity with healthcare workflows, medical terminology, and EMR systems
Experience managing referrals and coordinating patient care is preferred
Experience using eClinicalWorks (eCW) is preferred
Previous experience supporting a Neurology practice is preferred
Experience working in a busy clinic environment with high patient and call volumes is preferred