Customer Success Specialist

. Run the daily customer operation for a portfolio of GoodData.AI customers .

Posted 10/7/2026full-timePrague • CzechiaMid-LevelSeniorWebsite

Key responsibilities & impact

Run the daily customer operation for a portfolio of GoodData.AI customers
Handle customer cases end to end, including business questions, risks, renewals and growth opportunities
Work with Sales, Finance, Support and Product to resolve customer cases
Monitor adoption, usage and customer health and act proactively
Prepare inputs for guides, how-tos and announcements
Help run onboarding, adoption and product communication across the customer portfolio
Maintain reliable customer account data and reporting inputs
Identify recurring work and help turn it into playbooks, reports and automations using AI
Share customer patterns and insights with the team, Support and Product
Report to the Scaled Customer Success Lead

What you’ll need

Some experience in a customer-facing role (Customer Success, Support, Account Management or similar) in a B2B SaaS or tech company; earlier-career candidates are also considered
Strong customer focus, follow-up and ownership of customer outcomes
Strong organisational and multitasking skills
Comfortable working with data and spreadsheets
Comfortable with CRM tools and everyday business software, or quick to learn them
Use of AI tools in daily work
Fluent English, written and spoken
Interest in managing customers at scale
Experience with customer lifecycle or mass communication is nice to have
Background in analytics, BI or data products is nice to have
Exposure to renewals or other commercial processes is nice to have
Experience creating customer-facing content is nice to have
Interest in AI and automation is nice to have
Legally authorized to work in the EU
Based in, or willing to relocate at own expense to, the Czech Republic

Comp & perks