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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise client relationships, driving retention outcomes, and delivering strategic insights through data analysis and technical recommendations. Proficient in navigating high-stakes conversations and fostering collaboration across diverse teams and stakeholders.
Highest-signal resume keywords
Customer Success ManagementAccount StrategySEO ExpertiseTechnical RecommendationsStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Relationship ManagementStructured DataAI CrawlersEntity SEOCompetitive AnalysisAEO StrategiesData AnalysisAccount Health MonitoringBusiness Review LeadershipTechnical Audits
Soft Skills
Composure in High-Stakes ConversationsCuriosity about AI SystemsStakeholder EnablementCommunication SkillsCollaboration
Tools & Technologies
ChatGPTPerplexityGeminiAI Overviews
Industry Keywords
Customer SuccessAccount RetentionSearch MarketingContent StrategyStartup Experience
About the role
Key responsibilities & impact- Own a portfolio of enterprise and scale-up client relationships from kickoff through renewal
- Run onboarding, including kickoff, workspace and prompt setup, competitive baseline, and stakeholder enablement
- Build relationship maps and engage executive sponsors and multiple stakeholders
- Own retention outcomes and monitor weekly account health
- Distinguish leading and lagging indicators against clients’ business objectives
- Forecast account risk and expansion and communicate observations and context to the account lead
- Lead quarterly business reviews for enterprise accounts
- Build AEO strategies to maximize visibility across LLMs and AI search surfaces
- Deliver audits, strategy decks, and roadmaps
- Make prioritized technical recommendations involving schema, llms.txt, crawlability, and entity structure
- Analyze citation patterns, source types, and competitor behavior across ChatGPT, Perplexity, Gemini, and AI Overviews
- Present to executives, marketers, and technical teams
- Bring specific client insights to Product
- Develop case studies and references with Business Development
- Turn account learnings into team frameworks
Requirements
What you’ll need- 4+ years in customer success, account strategy, SEO, content strategy, or search marketing, with real client ownership
- Track record leading multiple client relationships at once, including inherited accounts
- Direct experience with renewals, ROI pushback, and budget scrutiny
- Fluency in technical areas including structured data, AI crawlers, and entity SEO
- Fluency in strategic areas including brand narrative and growth
- Composure in high-stakes conversations
- Curiosity about how AI systems interpret and present information
- AEO/GEO experience is a bonus
- Startup background is a bonus
- Experience supporting accounts across multiple time zones is a bonus
Benefits
Comp & perks- Base Pay + Equity
- Premium Medical, Dental & Vision Coverage
- Hybrid at HQ and Remote Globally
- Home Office Stipend
- Unlimited PTO Plan
- Paid Parental Leave Plan
- 401(k) Plan with Employer Matching
- Mentorship & Career Growth Support
- Access to Top-tier Resources & Industry Experts
- Quarterly Team Trips (Onsite and Offsite)
- Gym, Wellness, and Access to Mental Health Plans
- Free Lunch, Snacks, Cold Brew, & Happy Hours
- Endless Opportunities to Lead & Succeed
- Ongoing Employee Development Programs
