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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing sales teams to achieve targets, enhancing customer retention, and delivering exceptional service standards. Proficient in coaching and mentoring to foster a high-performing, member-focused culture.
Highest-signal resume keywords
Sales ManagementCustomer Service ExperienceTeam MentoringCustomer Retention StrategiesFirst Aid and CPR Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales TechniquesKPI AchievementCustomer Journey ManagementUp-SellingCross-Selling
Soft Skills
Goal MotivationCoachingTeam Leadership
Tools & Technologies
Business Computer Systems
Certifications & Qualifications
First Aid CertificationCPR Certification
Industry Keywords
Member SupportSales TargetsMembership GrowthFront Desk OperationsPerformance Criteria
About the role
Key responsibilities & impact- Manage the daily workflow of the club's Member Support Consultants team to reach monthly sales targets
- Achieve individual proportionate monthly and annual sales targets
- Structure the team to achieve daily minimum performance criteria
- Assist with delivering sales training
- Achieve monthly member retention and growth budgets
- Ensure phone, email, and in-person enquiries receive responses within 24 hours
- Support Club and Regional Managers in developing membership-growth initiatives
- Support the Club Manager in developing the fortnightly MSC roster
- Lead the full member journey from joiners to leavers
- Maintain exceptional front desk operations and service standards
- Coach and mentor the team and shape a high-performing, member-focused culture
Requirements
What you’ll need- Proven sales and customer service experience with a clear ability to hit KPIs
- Understanding of the cycle of selling and sales techniques including up-selling and cross-selling
- Experience managing the customer journey to achieve successful customer outcomes
- Understanding of customer retention strategies and metrics is highly regarded
- Previous experience managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates
Benefits
Comp & perks- Base salary + uncapped commissions with realistic earnings of $80k+
- A free all club access, 24/7 Goodlife membership
- Anniversary leave days
- An additional free gym membership for friends and family as part of recognition for service awards
- Career paths to club management
- Opportunities with Fitness and Lifestyle Group to develop your career across brands, locations and disciplines