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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and systems engineering, with a strong focus on managing user lifecycles, endpoint security, and compliance within frameworks such as Cyber Essentials and ISO 27001. Proficient in troubleshooting hardware issues and collaborating effectively with technical and non-technical stakeholders.
Highest-signal resume keywords
IT Support ExperienceGoogle Workspace AdministrationMDM Tools ProficiencyEDR/MDR Alert TriageCisco Meraki Networking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MacOS AdministrationWindows AdministrationChromeOS AdministrationNetworking ConceptsProactive TroubleshootingCompliance Evidence MaintenanceSecurity Concepts ExplanationEndpoint Security ManagementAutomated Patch ManagementAI Tools Application
Soft Skills
CollaborationCommunication
Tools & Technologies
Google MDMHexnodeIntuneSentinelOneCisco MerakiOpenVPNFreshserviceGCPAction1AI Productivity Tools
Certifications & Qualifications
CompTIA A+CompTIA Security+Google WorkspaceISC2 CC
Industry Keywords
Cyber EssentialsISO 27001ISMSVendor AssessmentsSecurity Assessments
Tech Stack
Tools & technologiesGoogle Cloud PlatformMacOS
About the role
Key responsibilities & impact- Act as the primary technical point of contact across the Sheffield and Lincoln offices
- Report to the IT and Security Manager
- Provide front-line helpdesk and on-site support for macOS, Windows, and ChromeOS hardware, connectivity, and Freshservice tickets
- Manage full user lifecycles, access permissions, policies, and Google Workspace configurations
- Enrol, monitor, and secure endpoints using Google MDM, Hexnode, and Intune
- Maintain automated patch schedules via Action1
- Monitor, investigate, and remediate alerts across SentinelOne EDR/MDR, GCP, and email security tools
- Proactively mitigate emerging security threats
- Support Cisco Meraki networking and VPNs
- Maintain SOPs and audit evidence for vendor and security assessments
- Assist with rollouts of internal AI productivity tools
Requirements
What you’ll need- Experience in IT support, systems engineering, or security operations
- Strong knowledge of core networking concepts
- Hands-on administration experience with macOS, Windows, or ChromeOS
- Experience with MDM tools such as Hexnode, Intune, or Google MDM
- Practical experience maintaining compliance evidence in an ISMS such as Vanta, Drata, or Sprinto
- Knowledge aligned with Cyber Essentials and ISO 27001
- Proactive troubleshooting of hardware issues and suspicious logs
- Ability to explain security concepts to non-technical colleagues and collaborate with senior engineers
- Experience with EDR/MDR alert triage, specifically tools such as SentinelOne
- Experience with Cisco Meraki and OpenVPN
- Experience with Google Workspace Administration and Freshservice
- Relevant industry certifications such as CompTIA A+, CompTIA Security+, Google Workspace, or ISC2 CC are desirable
- Interest in applying AI tools to IT and security workflows
- Right to work in the UK without restriction
- Successful completion of a thorough Experian referencing check before joining
Benefits
Comp & perks- Annual development fund for personal and professional development
- Bi-weekly coaching with Sanctus for mental health support
- 25 days holiday plus UK Bank holidays
- One additional holiday day per full holiday year up to 32 days
- 3 months of fully-paid parental leave to look after new arrivals
- Hybrid working with 2 days working remotely per week