Network Program Manager, Preventative Maintenance

Google Fiber

. Manage critical physical, electrical, and environmental infrastructure across central offices and fiber huts .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $84,000 - $122,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing telecommunications infrastructure and critical facility operations, with a strong focus on vendor management, maintenance coordination, and operational efficiency. Proficient in utilizing enterprise ticketing systems and ensuring compliance with standardized maintenance procedures.

Highest-signal resume keywords

Telecommunications Infrastructure ManagementVendor Contract ManagementServiceNow Ticketing SystemGenerator and ATS KnowledgeCross-Functional Team Coordination

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Telecommunications InfrastructureCentral Office OperationsFiber Hut OperationsPreventative Maintenance ProgramsNetwork Scheduled MaintenanceGenerator ServicingHVAC MaintenanceBattery Health ChecksAutomatic Transfer SwitchesEnvironmental Telemetry

Soft Skills

Operational CoordinationTeam LeadershipCommunicationProblem-SolvingTraining and Onboarding

Tools & Technologies

ServiceNowEnterprise Ticketing SystemsHVAC UnitsLead/Lag ControllersMERV Filtration

Industry Keywords

Critical Facility OperationsField Service OperationsMaintenance ProceduresEmergency Vendor DispatchReactive Break/Fix Work Orders

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Manage critical physical, electrical, and environmental infrastructure across central offices and fiber huts
Serve as the primary operational coordinator and Tier-1 escalation lead for national hut facility preventative maintenance programs
Lead weekly operational syncs with primary maintenance contractors to review site maintenance progress, pending quotes, and operational blockers
Oversee site dispatching across multiple regional markets, including Austin, Nashville, Charlotte, Raleigh-Durham, and San Antonio
Pair vendor field technicians with gFiber site escorts when required
Facilitate system access, onboarding, and workflow training for vendor administrative staff
Create, assign, and manage Network Scheduled Maintenance tickets in ServiceNow
Enforce minimum 72-hour advance lead time for work execution
Maintain, distribute, and enforce standardized Methods of Procedure (MOPs) for generator servicing, HVAC maintenance, battery health checks, and ATS inspections
Submit MOPs to gFiber sponsors and share them with NOC before maintenance windows open
Serve as first-level escalation point for vendor technicians and local market teams
Identify site failures and initiate reactive break/fix work orders
Coordinate emergency vendor dispatches for hardware replacements and generator deployments during outages or major incidents

Requirements

What you’ll need

Bachelor's degree or equivalent practical experience
3 years of experience in telecommunications infrastructure, central office/fiber hut operations, or critical facility operations management
Proven track record leading external vendor contracts, managing field service operations, and facilitating cross-functional team syncs
Experience with enterprise ticketing and change management platforms (ServiceNow, or equivalent)
Functional understanding of standby diesel/gas generators, Automatic Transfer Switches (ATS), Manual Transfer Switches (MTS), and -48V DC power plants/battery strings
Functional understanding of wall-mount shelter HVAC units, lead/lag controllers, MERV filtration, refrigerant/coolant loops, and environmental telemetry/sensors
This role is not eligible for immigration sponsorship

Benefits

Comp & perks

Bonus
Benefits
Equal opportunity employment
Applicant accommodations and accessibility support