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Technical Services Engineer I
Gordon Flesch Company. Provide remote and onsite support to resolve complex IT issues while meeting high customer service standards .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving complex IT issues across servers, cloud environments, and networking infrastructure, while maintaining high customer service standards. Proficient in generating detailed technical documentation and collaborating effectively with team members to ensure client satisfaction.
Highest-signal resume keywords
Technical Support ExperienceMicrosoft 365 KnowledgeNetworking Infrastructure ExpertiseWindows Server ExperienceIndustry Recognized Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Server Hardware KnowledgeCloud Platforms ExperienceNetworking InfrastructureActive DirectoryWindows Operating SystemsMac Operating SystemsLaptop Hardware KnowledgeDesktop Hardware KnowledgeMobile Devices ExperienceNetwork Peripherals Knowledge
Soft Skills
Customer Service OrientationCollaborationProblem-SolvingCommunicationTime Management
Tools & Technologies
Ticketing SystemVPNsFirewallsSwitchesWireless Technology
Certifications & Qualifications
Microsoft CertificationCompTIA CertificationCisco CertificationElevity Vendor Certifications
Industry Keywords
IT SupportTechnical DocumentationOnsite SupportRemote SupportClient Satisfaction
Tech Stack
Tools & technologiesAzureCloudFirewalls
About the role
Key responsibilities & impact- Provide remote and onsite support to resolve complex IT issues while meeting high customer service standards
- Troubleshoot and resolve advanced problems involving servers, cloud environments, and networking infrastructure
- Serve as an escalation point for complicated technical issues beyond the scope of Service Desk Engineers
- Log all service requests and maintain comprehensive documentation in the ticketing system
- Generate detailed network and technical documentation
- Deliver timely and accurate updates on ongoing support issues, prioritizing client satisfaction
- Collaborate with other Elevity engineers to resolve client issues efficiently
- Self-schedule onsite or remote service calls for managed clients
- Complete company-provided trainings and certifications as required
Requirements
What you’ll need- Two years of technical experience in IT support or engineering roles
- Obtain and maintain one industry recognized technical certification in Microsoft, CompTIA, Cisco or relevant vendors within 1 year
- Obtain and maintain required Elevity vendor certifications
- Knowledge and hands-on experience with server hardware and operating systems (Windows Server 2016–2025)
- Knowledge and hands-on experience with cloud platforms (Microsoft 365, Azure)
- Knowledge and hands-on experience with networking infrastructure (switches, firewalls, wireless, VPNs)
- Knowledge and hands-on experience with laptop and desktop hardware
- Knowledge and hands-on experience with mobile devices and tablets
- Knowledge and hands-on experience with Windows and Mac desktop operating systems
- Knowledge and hands-on experience with network peripherals and printers
- Knowledge and hands-on experience with Active Directory
- Ability to work on technical issues through to completion with Elevity teams’ members as needed
- Valid driver’s license and access to a reliable vehicle
- Ability to travel regularly to clients within the assigned market area and occasionally to other markets
- Ability to work on a rotating on-call schedule
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Personal time
- Vacation time
- Holiday time
- Tuition reimbursement
- 401(k)
- 401(k) match
- Wellness program
- Volunteer hours
- Continuing education
- Company-provided trainings and certifications
- Competitive salary
- Fun, collaborative work environment
- Career development and internal career path support