FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing Tier 1 and Tier 2 application support within the ServiceNow environment, including advanced troubleshooting, configuration management, and incident resolution. Proficient in translating business requirements into technical solutions and enhancements while collaborating effectively with cross-functional teams.
Highest-signal resume keywords
ServiceNow Application SupportAdvanced TroubleshootingRoot Cause AnalysisServiceNow DevelopmentIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationBusiness Rules DevelopmentClient ScriptsUI PoliciesWorkflowsJavaScriptGlide ScriptingAPIsData ExchangeSDLC Processes
Soft Skills
Excellent Communication SkillsCollaborationProblem ResolutionTechnical Documentation
Tools & Technologies
ServiceNowAgile MethodologiesITIL Best Practices
Certifications & Qualifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ITIL Foundation Certification
Industry Keywords
U.S. Coast GuardFederal Agency EnvironmentsConfiguration Management Database (CMDB)
Tech Stack
Tools & technologiesJavaScriptSDLCServiceNow
About the role
Key responsibilities & impact- Provide Tier 1 and Tier 2 application support within the ServiceNow environment
- Investigate, troubleshoot, diagnose, and resolve application incidents and service requests
- Perform advanced troubleshooting of configuration, workflow, integration, access, data, and platform-related issues
- Conduct root cause analysis and implement corrective actions
- Develop, modify, test, and maintain ServiceNow configurations, business rules, client scripts, UI policies, workflows, and other platform components
- Perform application enhancements and minor-to-moderate development activities
- Troubleshoot and resolve defects through configuration updates, scripting modifications, and workflow adjustments
- Support integrations, data exchanges, and interfaces between ServiceNow and external enterprise systems
- Manage incidents, problems, service requests, and enhancement records while meeting SLAs
- Escalate complex issues to Tier 3 development, engineering, and platform administration teams
- Fulfill access provisioning, permission changes, application configuration, and technical guidance requests
- Communicate technical findings, resolutions, and workarounds to users and stakeholders
- Translate business requirements into technical solutions, enhancement requests, and development specifications
- Participate in Agile ceremonies including sprint planning, backlog refinement, user story grooming, and development reviews
- Collaborate with product owners, business analysts, developers, and technical leads on estimates, dependencies, and enhancements
- Develop and execute unit, functional, and regression testing
- Support deployments, release documentation, configuration management, and post-implementation validation
- Maintain technical documentation, troubleshooting procedures, configuration details, and knowledge articles
Requirements
What you’ll need- High School with 6-9 years (or commensurate experience)
- Hands-on experience providing Tier 1 and Tier 2 application support, including incident management, advanced troubleshooting, problem resolution, and service request fulfillment
- Demonstrated experience supporting, configuring, and enhancing applications within the ServiceNow platform
- Experience developing or modifying ServiceNow platform components, including business rules, client scripts, UI policies, workflows, forms, and service catalog items
- Ability to investigate complex technical issues, perform root cause analysis, identify application defects, and implement corrective actions
- Experience translating business and functional requirements into technical solutions and application enhancements
- Familiarity with SDLC processes, Agile methodologies, and application testing practices
- Ability to collaborate with stakeholders, business analysts, developers, engineers, and cross-functional technical teams
- Excellent verbal and written communication skills, including technical documentation and customer support
- Active Secret clearance required
- Preferred: Experience supporting the U.S. Coast Guard or similar federal agency enterprise environments
- Preferred: ServiceNow development experience involving JavaScript, Glide scripting, business rules, client scripts, Script Includes, and Flow Designer
- Preferred: Experience troubleshooting ServiceNow integrations, APIs, web services, and data exchange processes
- Preferred: Familiarity with ITIL-aligned best practices
- Preferred: Experience with ServiceNow administration, application development, workflows, service catalog, CMDB, and platform configuration
- Preferred: Experience with Agile development environments, sprint execution, backlog management, and release management
- Preferred: ServiceNow Certified System Administrator (CSA)
- Preferred: ServiceNow Certified Application Developer (CAD) or other ServiceNow Developer certifications
- Preferred: ITIL Foundation Certification