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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce solution design and development, program and project management, and agile methodologies. Proven ability to lead technical design sessions, develop customer-facing roadmaps, and provide consultative services to federal clients.
Highest-signal resume keywords
Salesforce Solution DesignProgram ManagementProject ManagementAgile DevelopmentDevOps
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Information Systems TechnologySchema DesignBusiness Logic DevelopmentFull Systems Development Life CycleStrategic Information PlanningCitizen Developer ProcessTechnical Design SessionsRisk Mitigation PlanningCustomer Insights AnalysisProduct Delivery Procedures
Soft Skills
Excellent Writing SkillsOral Communication SkillsPresentation SkillsInitiativeIndependent Decision Making
Tools & Technologies
SalesforceMicrosoft Office SuiteMicrosoft SharePointCI/CD ToolsDevOps Environments
Certifications & Qualifications
Bachelor's DegreeMaster's Degree (Preferred)Public Trust Clearance (Required)
Industry Keywords
Federal Agency ConsultingFEMACitizen DevelopmentIT Project SupportGovernment Client Engagement
About the role
Key responsibilities & impact- Work directly with subject matter experts in enterprise architecture, data analytics platforms, and product line maturity to achieve technical objectives
- Leverage customer insights to establish and prioritize business goals across the Salesforce ecosystem
- Understand DHS/FEMA Salesforce product-level objectives and deliverables
- Develop customer-facing roadmaps and Standard Operating Procedures for product delivery
- Document the process for becoming a Citizen Developer and support the Citizen Development SharePoint site and program maturity
- Translate business requirements into well-architected solutions, including schema design and business logic
- Lead technical design sessions
- Provide regular and ad hoc status reporting to stakeholders
- Assess program/project roadblocks and provide mitigation plans for potential risks
- Plan, schedule, and facilitate discussions across product lines
- Act as a trusted advisor and provide consultative services and thought leadership to federal clients
- Develop client relationships and serve as a communication conduit to executive sponsors and stakeholders
Requirements
What you’ll need- Bachelor’s degree required with 15 years of experience directly related to Information Systems technology, with at least 3 years in a leadership role (or commensurate experience)
- Experience providing program, product, and project management support to a government client
- Experience building or supporting Salesforce delivery projects/programs
- Experience working with customers and project leads in analyzing, designing, implementing, and supporting IT projects
- Experience managing diverse IT projects, including full systems development life cycle and strategic information planning
- Experience with agile development and DevOps environments
- Proficiency with Microsoft Office suite and Microsoft SharePoint
- Excellent writing, oral communication, and presentation skills
- Ability to take initiative and work in a fast-paced environment
- Ability to work independently with significant latitude for decision making and minimal guidance and supervision
- US Citizenship required to obtain and maintain Public Trust
- Master’s degree preferred or related work
- FEMA or other federal agency consulting experience preferred
- Experience with Product/Program/Project Management preferred
- Salesforce solution design and development experience preferred
- DevOps and CI/CD experience preferred
