Production Training Support Specialist

GovCIO

. Communicate complex ideas in easy-to-understand terms with both technical and non-technical learners .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $83,000 - $87,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in adult learning principles and effective communication of complex technical concepts to diverse audiences. Proficient in providing customer support and creating training materials while maintaining confidentiality and discretion.

Highest-signal resume keywords

Bachelor's Degree In Communications5-8 Years Of Experience In Training And Support SystemsSoftware Expertise In Office 3651+ Year Of Experience In Software Industry Using Agile MethodsAbility To Obtain And Maintain Suitability/Public Trust Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRoot Cause IdentificationProgram Guideline ApplicationTraining Material CreationCustomer Service

Soft Skills

Strong Relationship Building SkillsStrong Organization SkillsEfficient Time ManagementExcellent Verbal And Written CommunicationSelf-Directed And Proactive

Tools & Technologies

Office 365TeamsSharePoint

Industry Keywords

Adult LearningAGILE MethodsSubject Matter ExpertiseConfidential Information Handling

About the role

Key responsibilities & impact

Communicate complex ideas in easy-to-understand terms with both technical and non-technical learners
Maintain subject matter expertise on the RES system platform and changes
Provide customer service and resolution to client and internal team member questions and requests
Participate in system enhancement meetings and serve as subject matter expert on system updates as needed
Analyze data discrepancies, identify root causes, and report findings to management for resolution
Research and resolve customer requests related to RES
Provide production support for RES, ensuring accurate interpretation and application of program guidelines
Create training materials based on customer support needs and requests

Requirements

What you’ll need

Bachelor’s degree in communications, or commensurate experience with training and support systems and 5 - 8 yrs of experience
Ability to convey complex technical concepts in simple, easy-to-understand language
Strong relationship building skills
Strong organization skills and efficient time and priority management
Excellent verbal and written skills with exceptional attention to detail
Self-directed and proactive, anticipating learner questions and customer needs
Knowledge and proficiency in adult learning
Ability to handle confidential and sensitive information with the appropriate discretion
Software expertise in Office 365, including Teams and SharePoint
1+ year of experience in software industry using AGILE methods
Ability to obtain and maintain a Suitability/Public Trust clearance