Regional Service Delivery Manager

GovCIO

. Create integrated project plans for contract deliverables and new products in development projects .

Posted 11/2/2026full-timeRemote • United StatesSeniorLead💰 $125,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing multidisciplinary project teams, overseeing project lifecycles from design to implementation, and ensuring adherence to quality standards. Proven ability to develop integrated project plans, manage budgets, and deliver client satisfaction in large-scale IT support environments.

Highest-signal resume keywords

Project ManagementBudget ManagementTeam LeadershipVendor ManagementUser Support Function

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningProject Lifecycle DeploymentQuality AssuranceStatus ReportingProblem SolvingTask SchedulingProject TrackingRisk AssessmentIntegrated Project PlansMultidisciplinary Team Management

Soft Skills

CommunicationCollaborationLeadershipInterpersonal SkillsConflict Resolution

Industry Keywords

IT Support ContractDHS/TSA ClearanceAgency-Wide SupportUser Community ManagementProject Deliverables

About the role

Key responsibilities & impact

Create integrated project plans for contract deliverables and new products in development projects
Manage multidisciplinary project teams
Review, manage, and control project status and budgets
Manage schedules and prepare status reports
Assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals
Develop mechanisms for monitoring project progress, intervention, and problem solving
Manage projects through design, implementation, and testing
Define requirements and plan project lifecycle deployment
Supervise professional and technical support personnel
Schedule tasks and coordinate team members
Manage vendor task integration and review vendor deliverables
Ensure adherence to quality standards and review project deliverables
Conduct project meetings and handle project tracking, analysis, and reporting
Generally report to a Program Manager

Requirements

What you’ll need

Bachelor's with 15+ years (or commensurate experience)
15 years experience leading the user support function of a large agency-wide IT support contract serving a user community of 80K agency personnel
US citizenship required to attain and maintain a DHS/TSA clearance