Senior Dynamics Developer

GovCIO

. Support the continued enhancement and operations of a Microsoft Dynamics CRM system and customer portal .

Posted 11/2/2026full-timeRemote • United StatesSenior💰 $135,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Microsoft Dynamics CRM system enhancement and operations, with a strong focus on developing new functionalities and implementing user stories in a collaborative Agile environment. Proficient in troubleshooting and providing production support while mentoring team members and utilizing AI features for customer service.

Highest-signal resume keywords

Microsoft Dynamics CRMPower PlatformCall Center ImplementationC# DevelopmentAgile Scrum Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

C#.NETJavaScriptFetchXMLPower PlatformDynamics PortalsSDLC DocumentationTroubleshootingAI Features UtilizationUser Story Implementation

Soft Skills

MentoringCollaborationProblem Solving

Tools & Technologies

Copilot StudioIVRChatDocIntelligencePower BIGitHubDeployment Pipelines

Certifications & Qualifications

Azure DeveloperAzure DevOpsAzure Architect

Industry Keywords

Public Trust ClearanceOperations SupportProduction SupportAgile Methodology

Tech Stack

Tools & technologies

AzureJavaScriptSDLC.NET

About the role

Key responsibilities & impact

Support the continued enhancement and operations of a Microsoft Dynamics CRM system and customer portal
Develop new technology and functionality for CRM systems
Implement required user stories in collaboration with functional, testing, and development teams
Provide feedback on acceptance criteria and testing quality
Mentor other developers and collaborate with senior team members
Utilize AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR, Chat, and DocIntelligence
Provide support to the Operations/Production Support Team for troubleshooting and problem solving

Requirements

What you’ll need

Bachelor’s with 12+ years (or commensurate experience)
5 years of experience in Power Platform and Portals
Experience leading implementations of Call Center, IVR, and other modern functionality and modules within Dynamics
Experience with Copilot Studio, Chat, and Secure Messaging
Experience with Call Center and IVR is required
Experience with C#, .NET, JavaScript, and FetchXML
Experience supporting SDLC documentation such as Design Documents and Implementation Plans and deployments
Knowledge of Microsoft Dynamics and Portals
Ability to attain and maintain PBGC Public Trust clearance
Experience providing operations/production troubleshooting and problem solving support
Experience working in a collaborative, fast-paced Agile Scrum environment
Preferred: Experience with Power BI, fillable PDF reports, and RDL reports
Preferred: GitHub and deployment pipelines experience
Preferred: Certification in Azure Developer, Azure DevOps, Azure Architect, or similar