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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in developing and configuring applications within the ServiceNow platform, utilizing best practices for cybersecurity compliance and application lifecycle management. Proficient in executing the full SDLC using Agile methodologies and integrating ServiceNow with various external systems.
Highest-signal resume keywords
ServiceNow Application DevelopmentAgile SDLC ExecutionCybersecurity ComplianceIntegration with External APIsServiceNow Certifications (CAD, CIS)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow App EngineFlow DesignerUI BuilderScrumDevSecOpsLeanWaterfallTechnical DocumentationApplication Lifecycle ModernizationLegacy Workflow Migration
Soft Skills
CollaborationAnalytical SkillsTask Management
Tools & Technologies
MID ServerEnterprise Data WarehousesCloud EnvironmentsIdentity and Access Management SolutionsGrants Management Systems
Certifications & Qualifications
ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS)
Industry Keywords
HUD Security RequirementsFISMADHS/OMB DirectivesPublic Trust ClearanceIT GovernanceHybrid Cloud IntegrationIT Asset Management (ITAM)Hardware Asset Management (HAM)Software Asset Management (SAM)Security Incident Response
Tech Stack
Tools & technologiesCloudCyber SecuritySDLCServiceNow
About the role
Key responsibilities & impact- Develop and configure applications within the ServiceNow platform using App Engine, Flow Designer, and UI Builder
- Collaborate with stakeholders to analyze requirements and translate operational needs into scalable applications
- Execute the full SDLC using Scrum, Agile, DevSecOps, Lean, and Waterfall
- Troubleshoot and resolve integration, MID Server, deployment, and defect issues
- Apply ServiceNow best practices and governance to minimize technical debt
- Maintain cybersecurity compliance with HUD security requirements and federal data protection standards
- Produce and maintain technical documentation, including Software Product Documentation and Update Set logs
- Support application lifecycle modernization and migration of legacy workflows
- Provide platform insights on governance, capability planning, and digital transformation
Requirements
What you’ll need- Bachelor's degree with 12+ years of experience, or commensurate experience
- Experience developing and configuring ServiceNow applications for federal civilian agencies
- Experience executing SDLC using Agile, DevOps, or DevSecOps
- Experience securing ServiceNow applications according to HUD OCIO cybersecurity requirements, DHS/OMB directives, FISMA, and federal data-protection policies, including ATO support
- Proficiency integrating ServiceNow with external APIs, data sources, identity and access management solutions, enterprise data warehouses, grants management systems, and cloud environments
- Ability to translate mission needs into scalable technical solutions
- Ability to manage tasks in fast-paced federal environments while complying with enterprise architecture standards and governance models
- Ability to attain and maintain an HUD Public Trust clearance
- Knowledge of ServiceNow Governance or CSDM preferred
- ServiceNow certifications such as CAD or CIS preferred
- Familiarity with enterprise IT governance and hybrid cloud integration preferred
- Knowledge of ITAM, HAM, SAM, SecOps, Security Incident Response, Vulnerability Response, and Threat Intelligence preferred
