Junior Product Consultant – Revenue Division

GOVERNANÇABRASIL - GOVBR

. Master the company’s processes related to assigned activities, performing them to a high standard and within established deadlines .

Posted 9/23/2026full-timePorto Alegre • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service management processes, implementation management, and business operations, while effectively supporting client interactions and monitoring customer satisfaction. Holds a Bachelor's degree in a relevant field and possesses basic knowledge of databases, networks, and peripherals.

Highest-signal resume keywords

Customer Support ExperienceKnowledge Of Implementation Management ProcessesKnowledge Of Customer Service Management ProcessesBachelor's Degree In Information SystemsBasic Knowledge Of Databases

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Knowledge Of NetworksKnowledge Of Business OperationsKnowledge Of Demand Management ProcessesBasic Knowledge Of PeripheralsImplementation Management

Soft Skills

Ability To Monitor Customer SatisfactionStrong Communication Skills

Certifications & Qualifications

Class B Driver's License

Industry Keywords

Public Sector KnowledgeIT ManagementBusiness Administration

About the role

Key responsibilities & impact

Master the company’s processes related to assigned activities, performing them to a high standard and within established deadlines
Monitor implementations, following the schedules and methodologies adopted by the company
Provide support to users and clients in accordance with the guidance of the customer service lead
Record all customer interactions to support client progress and ongoing follow-up
Monitor customer satisfaction, report dissatisfaction, and identify potential customer churn risks
Stay up to date on the product, business, legislation, and technology
Participate in implementation projects within the division under supervision
Support product, proof-of-concept (POC), and service presentations and demonstrations, assisting the sales team with negotiations and bid analysis under supervision
Use company resources responsibly, with the goal of reducing expenses
Manage and support the planning of open calendar slots for prospecting new revenue opportunities
Perform other duties assigned by the immediate supervisor

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Accounting, or a related field
Specialization in IT Management, Public Administration, the relevant field, or a related area
Basic knowledge of databases
Basic knowledge of the company’s business operations
Basic knowledge of networks and peripherals
Knowledge of implementation management processes
Knowledge of products and business operations within the relevant area
Knowledge of customer service management processes
Knowledge of demand management processes
Class B driver’s license and availability to travel
Customer support experience
Knowledge of the public sector is a plus

Benefits

Comp & perks

iFood Card, valid for food and meal expenses
Career development opportunities
Educational assistance
National partner discounts and benefits
Unimed health insurance, extended to dependents
Fleury, providing convenient access to online medical consultations
Dental insurance
Life insurance
Newborn benefit
Referral bonus for recommending future employees
Annual bonus
Birthday bonus
Weelhub, providing access to gyms
OnHappy, a benefits and travel-discount platform
“Perrengue Day,” an annual day off
Colmeia Shop, an exclusive platform offering special discounts on products
Individual Development Plan (IDP) and annual performance review