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Junior Support Analyst – Accounting
GOVERNANÇABRASIL - GOVBR. Provide customer support via phone, chat, and ticketing system, ensuring prompt, high-quality responses .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support, particularly in public-sector accounting processes, while effectively managing ticketing systems and ensuring compliance with service-level agreements. Strong analytical and problem-solving skills are essential for resolving incidents and guiding users.
Highest-signal resume keywords
Customer SupportPublic-Sector AccountingTicketing SystemsProblem-SolvingCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounting ProcessesBasic SQLSystem ConfigurationIncident ResolutionHelp Desk Support
Soft Skills
OrganizedProactiveAnalyticalStrong Verbal CommunicationStrong Written Communication
Tools & Technologies
Ticketing SystemDatabases
Industry Keywords
Public-SectorMunicipal ProcessesService-Level Agreements
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Provide customer support via phone, chat, and ticketing system, ensuring prompt, high-quality responses
- Log, categorize, and monitor tickets, ensuring proper routing and compliance with service-level agreements (SLAs)
- Provide technical and functional support for the system, with a focus on public-sector accounting processes
- Identify, analyze, and resolve incidents, as well as guide users in operating the system
- Assist with basic system configuration according to operational requirements
- Document customer interactions and implemented solutions, contributing to the knowledge base
- Collaborate with other teams to resolve more complex requests
Requirements
What you’ll need- Completed or ongoing higher education in Business Administration, Accounting, Information Technology, or a related field
- Basic knowledge of or experience with accounting processes, particularly revenues and expenses
- Experience with or familiarity with customer service via phone, chat, or ticketing systems
- Strong verbal and written communication skills
- Organized, proactive, and analytical, with strong problem-solving abilities
- Availability to travel as required
- Previous experience providing systems support (help desk/service desk) is a plus
- Knowledge of databases (basic queries/SQL) is a plus
- Knowledge of public-sector accounting is a plus
- Familiarity with municipal processes is a plus
Benefits
Comp & perks- iFood Card, valid for food and meal expenses
- Career development opportunities
- Education assistance
- National partner discounts and benefits
- Unimed health insurance, extended to dependents
- Fleury, providing convenient access to online medical appointments
- Dental insurance
- Life insurance
- Newborn benefit basket
- Referral bonus for recommending future employees
- Annual bonus
- Birthday bonus
- Weelhub, providing access to gyms
- OnHappy, a benefits and travel-discount platform
- “Perrengue Day,” an annual day off
- Colmeia Shop, an exclusive platform offering special discounts on products
- Individual Development Plan (IDP) and annual performance review