Service Coordinator

. Participate in developing the company’s strategic and budget planning .

Posted 9/26/2026full-timeCascavel • BrazilMid-LevelSeniorWebsite

Key responsibilities & impact

Participate in developing the company’s strategic and budget planning
Develop and monitor the area’s strategic plan, aligned with the guidelines of the Strategic Plan
Participate in team selection and training
Foster synergy among team members and a positive organizational climate
Ensure the team’s professional development and identify successors as part of the career plan
Monitor and evaluate team performance indicators, providing feedback and directing improvement initiatives
Support the development and execute the area’s technical support plan
Coordinate Customer Service Center (SAC) operations
Coordinate the transition of implementation projects to technical support
Organize service requests, ensuring compliance with SLAs
Analyze technical service records and propose improvements
Create or identify indicators to support decision-making
Coordinate and evaluate the quality of customer service
Ensure immediate invoicing after completion of technical services (RACs)
Monitor the technical team’s travel expenses and ensure expense reporting complies with company policies
Stay up to date on product developments
Manage the service request management process and monitor its indicators
Manage team productivity
Perform other duties assigned by the immediate supervisor

What you’ll need

Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field
Specialization in People Management, IT Management, Public Management, or a related field
Valid driver’s license required
Proficiency in Microsoft Office
Knowledge of implementation management processes
Knowledge of service management processes
Knowledge of the company’s business and products
Knowledge of leadership and people management

Comp & perks