Multidisciplinary Specialist, Evening Shift – Computer Services

Government of Nova Scotia

. Take ownership of complex technical escalations and coordinate resolution across technical and support teams .

Posted 11/5/2026full-timeHalifax • CanadaMid-LevelSenior💰 CA$2,913 - CA$3,547 per weekWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex technical escalations and leading project teams while ensuring the availability and performance of digital systems. Proficient in providing advanced technical support and mentoring team members in a fast-paced, service-driven environment.

Highest-signal resume keywords

Technical Escalation ManagementWindows Desktop EnvironmentsMicrosoft 365Active Directory/Azure ADProject Management Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportEndpoint ProtectionRemote PC Management ToolsIncident Management ToolsGroup PolicyIntuneDNSDHCPProblem SolvingChange Management

Soft Skills

Excellent CommunicationNegotiation SkillsFacilitation SkillsService Focused MindsetAbility to Manage Multiple Priorities

Tools & Technologies

Digital SolutionsITIL Service SupportEndpoint ToolsMonitoring ToolsTechnical Documentation

Certifications & Qualifications

Technical Certification(s)

Industry Keywords

Government EnvironmentHealthcare EnvironmentClient LiaisonOn-Call Rotation24/7 Support

Tech Stack

Tools & technologies

AzureDNS

About the role

Key responsibilities & impact

Take ownership of complex technical escalations and coordinate resolution across technical and support teams
Lead and coordinate technical work while guiding and supporting team members
Maintain and improve the availability, security, and performance of digital systems and infrastructure
Provide advanced support for connectivity, endpoint hardware, software, printing, and related technical issues in onsite and remote environments
Collaborate with clients, peers, vendors, technical teams, and leadership
Communicate the status, impact, progress, and resolution of complex issues to clients and stakeholders
Support ITIL Service Support processes
Act as liaison between CSDS and client departments
Serve as a subject matter expert on CSDS project teams and lead or coordinate projects
Represent CSDS in projects, pilots, and organizational initiatives
Provide Tier 2 technical expertise and Tier 3 support and problem resolution
Mentor junior team members and potentially supervise or coordinate CSO2 work tasks
Lead teams supporting daily administration, monitoring, and maintenance of digital solutions and infrastructure
Oversee deployment and maintenance of digital solutions
Participate in an on-call rotation
Work on incidents, service requests, change requests, and problem tickets
Implement corrective actions for timely technical issue resolution
Advise business and service leadership on technology adoption, implementation approaches, and training requirements
Investigate issues, analyze evidence, document recommendations, map processes, and create procedures and standards
Coach teammates and peers on new technologies and processes
Support essential digital services in a 24/7 government and healthcare environment

Requirements

What you’ll need

A Bachelor’s degree in IT/Computer Science with 3 years of experience; or graduation from a recognized Information Technology Program + 3 years 6 months related experience; or an equivalent combination of education and experience
Demonstrated experience leading projects, coordinating work, or guiding others
Strong technical knowledge of Windows desktop environments, Microsoft 365, Active Directory/Azure AD, Group Policy, Intune, and endpoint tools
Proven problem solving skills, sound judgment under pressure, and a service focused mindset
Excellent communication skills, with the ability to explain technical concepts in plain language
Openness to working evenings, on call rotations, and travelling to client sites as needed
Solid understanding of project management and change management methodologies for coordinating system rollouts and upgrades
Hands-on experience with remote PC management tools, endpoint protection, and incident management tools
Knowledge of Active Directory Services, DNS, and DHCP
Robust negotiation and facilitation skills
Valid driver's license and access to a vehicle for work-related travel, including after-hours travel when required
Ability to work in a fast paced, service driven environment, managing multiple priorities and responding to time sensitive issues
Commitment to completing or renewing agreed technical certification(s) every year as part of performance metrics
Where required, proof of legal entitlement to work in Canada
Satisfactory background checks and credential confirmation

Benefits

Comp & perks

Defined Benefit Pension Plan
Health insurance
Dental insurance
Life Insurance
General illness benefits
Short and Long Term Disability
Vacation
Employee and Family Assistance Programs
Career development, career guidance, tools, resources, and ongoing training
Countless career paths
Engaging workplace
Inclusive and accessible recruitment process
Permanent employment opportunity