Relationship Manager

GovSpend

. Serve as the primary point of contact and sales enabler for GovSpend’s largest customers .

Posted 11/7/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success strategies, account management, and driving customer renewals within a SaaS environment. Proficient in negotiating agreements and implementing technology products while ensuring compliance with service-level agreements.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementNegotiation SkillsSaaS ExperienceData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementCustomer RetentionContract NegotiationCustomer TrainingProblem ResolutionAnalyticsProcess ImplementationTechnical SupportService-Level Agreement ComplianceRoot Cause Analysis

Soft Skills

Organizational SkillsMultitaskingEffective CommunicationCross-Functional CollaborationDecision Making

Tools & Technologies

GovSpend Best PracticesScreen Sharing ToolsCustomer Relationship Management SoftwareAnalytics ToolsSupport Session Platforms

Industry Keywords

SaaSInformation ServicesCustomer SuccessSales EnablementService-Level Agreements

About the role

Key responsibilities & impact

Serve as the primary point of contact and sales enabler for GovSpend’s largest customers
Drive revenue for a book of major customers
Create account plans and conduct proactive customer outreach and training to increase users and usage
Coordinate communication across inbound service activities, account upsells, and outbound customer outreach
Negotiate commercial terms, contract issues, renewal pricing, and past-due payments
Proactively manage renewals
Process, communicate, and implement customer changes, including search modifications
Troubleshoot service matters through screen sharing, support sessions, and other solutions
Coordinate service activities with internal GovSpend teams
Build customer success strategies throughout the subscription period
Ensure compliance with contracted service-level agreements
Monitor product-environment service issues and support proactive problem avoidance and maintenance
Facilitate technical queries and customer problem resolution
Escalate retention efforts to the manager when appropriate
Participate in root cause analysis, incident management, and problem management activities
Follow GovSpend best practices and methodologies

Requirements

What you’ll need

Bachelor’s degree in business or related area; proven work experience will be considered in lieu of degree
3+ years of sales or relationship management experience driving customer-related strategy, preferably in a SaaS or information services business
Background in customer success, operations, customer engagement, satisfaction, and retention
Proven track record negotiating agreements and driving increased retention rates
Background in customer training and support and ability to provide training independently
Hands-on experience implementing technology products for external customers
Highly data-driven mindset and passion for analytics
Demonstrated ability to drive customer renewals and customer success
Ability to define new models and processes from the ground up and operate at scale
Ability to make effective decisions
Track record of working cross-functionally to communicate and drive customer/market feedback effectively
Strong computer navigation skills
Strong organizational skills with the ability to multitask
Legally eligible to work in the United States

Benefits

Comp & perks

Company-issued laptop for GovSpend work
Encryption and automatic screen lock on company-issued laptop
Company VPN access for public Wi-Fi
Security awareness training at hire and on an ongoing basis