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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in renewal management, customer retention strategies, and effective communication with clients and internal teams. Proficient in pipeline management, negotiation, and drafting documentation to support sales and relationship management efforts.
Highest-signal resume keywords
Renewal ManagementCustomer Retention StrategiesSales NegotiationPipeline ManagementExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Renewal Process ManagementContract ManagementPresentation DraftingData ReportingValue-Based Pricing
Soft Skills
Organizational SkillsAttention to Detail
Tools & Technologies
VPNISMS
Industry Keywords
Relationship ManagementCustomer SuccessSales SupportSecurity Awareness Training
About the role
Key responsibilities & impact- Lead the renewal process from 120 days in
- Collaborate with Relationship Managers to ensure timely and effective renewal handling
- Drive customer retention through renewal planning and execution
- Collaborate on renewal pipeline planning, pricing, negotiations, meeting coordination, and renewal and upsell strategies
- Oversee and manage timely, successful renewals
- Consult with existing clients to assess platform value and price to value
- Draft presentations and documentation explaining products and services
- Support Relationship Management and Customer Success teams in communicating products, services, and client needs
- Manage the renewal pipeline for the Relationship Management team
- Coordinate potential upsell opportunities with Sales Teams
- Oversee assigned renewal agreements and obtain renewal signatures
- Improve renewal processes and overall efficiency
- Prepare reports on renewal rates, customer feedback, and key metrics for senior management
- Support strategic direction through multi-year agreements, value-based pricing, and team-based licensing initiatives
- Follow information security and acceptable use policies
- Complete security awareness training and use required security controls
- Protect company data, use VPN on public Wi-Fi, and report security incidents
- Obtain ISMS Lead review before adopting tools or vendors accessing GovSpend data
- Oversee vendors day to day and raise security concerns
Requirements
What you’ll need- Bachelor’s degree in Marketing, Business or related fields is preferred
- 3-5 years in Sales/Relationship Management or supporting a sales or RM team on contracts
- Ability to apply sales, negotiation and relationship management or other related principles to product sales and renewals
- Excellent organizational skills
- Pipeline management capability
- Attention to detail
- Excellent verbal and written communication skills
- Legally eligible to work in the United States
Benefits
Comp & perks- Full-time employment
- Remote work arrangement
- Company-issued laptop for GovSpend work
- Encrypted laptop with automatic screen lock
- Company VPN access
- Multi-factor authentication (MFA)
- Security awareness training at hire and on an ongoing basis
- Security incident and lost/stolen device support