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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in German and a good command of English, with strong communication and note-taking skills essential for effective customer service. Proficient in maintaining accurate records in CRM systems while managing customer expectations and providing proactive support.
Highest-signal resume keywords
Fluent GermanGood Command Of EnglishStrong Communication SkillsExperience In Customer ServiceCRM System Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsAttention To DetailProactive AttitudeAbility To Work Independently
Tools & Technologies
CRM System
Industry Keywords
Customer ServiceCar Ownership KnowledgeMobility Team Support
About the role
Key responsibilities & impact- Respond to customer inquiries via email and phone, ensuring fast and effective solutions
- Help customers understand our products and services and address their specific needs
- Maintain accurate records in our CRM system and document customer interactions and issues
- Support the Mobility Team with various administrative tasks related to customer satisfaction
- Quickly learn how our products and services work and familiarize yourself with the related contracts
Requirements
What you’ll need- Fluent German (native speaker level; essential)
- Good command of English (required)
- Availability to work 80–100%
- Strong communication skills and the ability to manage customer expectations
- Excellent note-taking skills and a keen eye for detail when documenting interactions in the CRM system
- Previous experience in direct customer service (a plus)
- Ability to work independently, take initiative, and remain proactive
- A positive attitude, energy, and willingness to embrace the start-up environment
- Conversational French or Italian (not required)
- Experience using CRM systems (not required)
- Knowledge of car ownership and enthusiasm for cars are a plus
Benefits
Comp & perks- Six-month internship at a fast-growing company
- Excellent learning environment where you can develop your customer success skills
- Collaborative start-up atmosphere and supportive team
- Convenient location in central Zurich
- Gain valuable experience across a wide range of customer-facing tasks
- 25 vacation days
- Three-month probationary period