Director of School Success

GradGuard - College Life Protected

. Serve as strategic account owner and primary relationship manager for a dedicated portfolio of university partners .

Posted 11/9/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic account management within higher education, focusing on relationship building, financial performance, and collaboration across departments. Proven ability to drive retention and revenue growth while advocating for partner needs and insights.

Highest-signal resume keywords

Strategic Account ManagementHigher Education AdministrationSalesforce ExperienceRelationship BuildingFinancial Performance Ownership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementCustomer SuccessPortfolio GrowthGoal AchievementConsultative Selling

Soft Skills

Independent WorkComplex Organization NavigationPresentation SkillsTrust BuildingCollaboration

Tools & Technologies

SalesforceCRM ToolsApple EcosystemKeynote

Industry Keywords

Higher EducationStudent HousingResidence LifeEdTechFinancial Services

About the role

Key responsibilities & impact

Serve as strategic account owner and primary relationship manager for a dedicated portfolio of university partners
Build trust-based relationships with housing directors, student affairs leaders, financial services teams, and risk management offices
Consult with institutions on what is working, what is not, and where GradGuard can make a difference for students
Identify and pursue opportunities to expand GradGuard's impact across departments, products, and relationships
Own the financial performance of the book of business, including retention, expansion, and revenue growth
Set strategies, execute with discipline, and remain accountable for outcomes
Advocate for partners internally by surfacing insights, flagging needs, and helping shape GradGuard's higher education offerings
Collaborate with marketing, product, and sales teams

Requirements

What you’ll need

2–5+ years in a role meaningfully combining higher education (student housing, residence life, student affairs, campus operations) with account management, customer success, or strategic partnerships
Firsthand experience in higher education administration or student housing operations highly preferred
Familiarity with embedded insurance, EdTech, or financial services is a plus
Demonstrated track record of owning outcomes, retaining and growing a portfolio, hitting goals, and finding ways to win
Ability to work independently, navigate complex organizations, find the right people, and build a plan without needing someone to hand you one
Ability to build relationships and present to senior stakeholders, including VPs of Student Affairs and housing coordinators
Comfortable using modern sales and CRM tools; Salesforce experience strongly preferred
Familiarity with the Apple ecosystem, including Keynote, is a plus
Willingness and ability to travel up to 30% of the time for campus visits, conferences, and partner events
Bachelor's degree preferred
Must be located in an eligible U.S. state; California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, New Jersey, New York, Vermont, Washington, and Washington, D.C. are excluded

Benefits

Comp & perks

Remote work arrangement
Individual contributor role with a high degree of autonomy
Support from marketing, product, and sales teams
Opportunity to work with senior campus leaders and higher education institutions
Professional development and best-practice support through College Life Protected