Event Operations Specialist

GRAIL

. Own and execute recurring administrative event workflows, including creating Test Requisition Forms (TRFs), scheduling couriers, dispatching PHI directly to clinics, and creating custom OnceHub/scheduler links .

Posted 10/13/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $77,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational support capabilities, including event workflow management, logistics coordination, and effective communication with stakeholders. Proficient in maintaining service level agreements and optimizing processes for large-scale events.

Highest-signal resume keywords

Event Workflow ManagementLogistics CoordinationSalesforce Account ManagementCustomer Service SkillsProgram/Project Management Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Test Requisition Forms CreationInventory ManagementShipping Deadline AdherenceEmergency TroubleshootingOnsite Event Support

Soft Skills

Positive AttitudeMeticulous OrganizationStrong Communication Skills

Tools & Technologies

SalesforceSlackOnceHub

Industry Keywords

Clinical OperationsLogisticsProvider Business ModelsChannel-Based Business Models

About the role

Key responsibilities & impact

Own and execute recurring administrative event workflows, including creating Test Requisition Forms (TRFs), scheduling couriers, dispatching PHI directly to clinics, and creating custom OnceHub/scheduler links
Serve as the operational liaison between the Events Team and internal/external Logistics partners such as BioTouch
Centralize marketing collateral and kit ordering to maintain accurate inventory levels, prevent stockouts, and handle back-end tracking
Manage Salesforce account creation for specialized shipping needs and maintain the Mobile Events Salesforce inbox
Maintain 100% SLA adherence for shipping deadlines and ensure timely kit and event-material deliveries
Post daily event/scheduler status reports in dedicated Slack channels
Provide continuous operational support for core systems and administrative tasks when Event Leads are traveling or managing remote event weeks
Troubleshoot emergency shipping bottlenecks and logistical issues in real time
Deploy to large-scale, high-volume, or high-risk events for onsite operational, registration, and logistical support
Support events with rapid sign-up growth as an additional onsite execution lead
Evaluate local clinic kit flow, courier handoffs, and phlebotomy setup during onsite visits and identify workflow optimizations

Requirements

What you’ll need

Minimum of Bachelor’s degree or equivalent experience
Travel up to 25% to support onsite events
Experience supporting in-person or in-office clinical operations or events with multiple work streams and stakeholders
Positive “can do” attitude with a strong desire to roll up sleeves
Meticulously organized, consistent with follow through, oriented toward operations
Excellent face-to-face, verbal, and written customer service and communication skills
Minimum 5 years of work experience preferred
Preference for East or Central time zone candidates
Experience working with Logistics, and provider or channel-based business models
Working knowledge of program/project management software preferred

Benefits

Comp & perks

Remote-based role with primary workplace at home
Occasional travel to a GRAIL office or other locations for work or team-related events