Customer Experience Representative

Granite Construction

. Receive customer orders and ensure order setup and materials dispatch match customer needs .

Posted 9/28/2026full-timeSacramento • California • United StatesMid-LevelSenior💰 $60,458 - $110,230 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management and effective order processing skills, with a focus on improving customer retention and satisfaction. Proficient in coordinating with sales and operations teams to ensure timely and accurate order fulfillment.

Highest-signal resume keywords

Customer Relationship ManagementOrder ProcessingMS Office ProficiencyBilingual CommunicationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer-Facing ExperienceCommunication SkillsCollaboration

Industry Keywords

Order SetupMaterials DispatchRetention StrategiesSales CoordinationQuality DocumentationCorporate Safety InitiativesCode of Conduct

About the role

Key responsibilities & impact

Receive customer orders and ensure order setup and materials dispatch match customer needs
Manage call-in orders and ensure calls are answered in a timely manner
Set up orders and dispatch material sales based on customer demand
Own assigned list-price customers and develop customer relationships
Develop and manage retention strategies for assigned customers to improve margins across aggregate and asphalt operations
Recapture lost sales through on-time submittals, scheduling efforts, and customer relationships after bid day
Recapture lost customers through outreach in coordination with the sales team
Provide customer service for credit card charges, invoice inquiries, and ticket inquiries
Coordinate submittals and quality documentation while maintaining materials quality standards
Provide quotes and pricing in coordination with the sales team
Collaborate with Operations staff to confirm orders and schedule effectively

Requirements

What you’ll need

High school diploma or equivalent
Experience in a customer-facing role desired
MS Office intermediate to high level required
Bilingual ability; Spanish preferred
Ability to comply with and support corporate safety initiatives
Ability and willingness to abide by the company’s Code of Conduct
Ability to talk, hear, stand, walk, sit, and use hands to operate a computer keyboard
Ability to occasionally lift or move up to 10 pounds

Benefits

Comp & perks

Paid holidays
Sick leave
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Flexible spending plans
Musculoskeletal health programs
Mental wellness programs
Two PPO medical plans through Anthem BlueCross for salaried employees
Granite pays 100% of the premium for the most popular PPO plan for eligible employees and dependents
Health Savings Account (HSA)
Flexible Spending Account (FSA)
100% match on the first 6% of eligible compensation deferred into 401(k) plans for salaried employees
Immediate 401(k) vesting