Customer Success Associate

Granular Energy

. Act as primary contact for a portfolio of existing accounts .

Posted 10/19/2026full-timeRemote • United Kingdom, France, Belgium, Netherlands, Germany, SpainJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within the energy sector, with strong analytical skills for data analysis and effective communication to support customer needs and drive product adoption.

Highest-signal resume keywords

Customer Success ManagementData Analysis in ExcelB2B Account ManagementEnergy Sector ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisExcel (XLOOKUP, Pivot Tables)Account ManagementCustomer OnboardingProduct Adoption

Soft Skills

EmpathyOrganizational SkillsPrioritizationFollow-Through

Tools & Technologies

HubSpotNotion

Industry Keywords

Energy SectorB2BEAC MarketsETRM Software

About the role

Key responsibilities & impact

Act as primary contact for a portfolio of existing accounts
Handle day-to-day requests and first-level support on platform usage, data and API questions
Escalate issues to Technical Solutions or the Customer Success Manager where needed
Contribute to Knowledge Base articles, FAQs, onboarding guides, and product training
Keep account records and health up to date in HubSpot and Notion, flagging risks early
Prepare QBRs showing the value customers get from the platform
Coordinate with Technical Solutions, Product, and Sales
Bring the customer's voice into roadmap discussions
Support renewals and identify upsell opportunities with the Commercial team
Onboard new customers and drive product adoption
Contribute to retention, growth, renewal, and account health objectives

Requirements

What you’ll need

2 to 4 years' experience in a B2B or enterprise customer-facing role, such as customer success, account management, sales or consulting
Energy sector experience, for example at a utility, energy supplier, trading house, energy consultancy or energy software company
Comfortable with how energy suppliers work
Strong communication skills and the empathy to navigate difficult conversations
An analytical mindset and comfort with data analysis in Excel (XLOOKUP, pivot tables) or similar
Highly organised, with good prioritisation and follow-through across multiple timelines and stakeholders
Fluent English
Bonus: knowledge of EAC markets
Bonus: knowledge of ETRM software
Bonus: other European languages
Applicants must currently live in mainland UK, France, Belgium, the Netherlands, Germany, or northern Spain
Must be able to reach Paris, Brussels, Amsterdam, or London by train within 8 hours

Benefits

Comp & perks

Transparent salaries based on seniority and location, plus a commercial variable component
Remote-first: work from home, our London office or a local co-working space
Three all-hands gatherings a year
Minimum 30 days' holiday plus public holidays, and a paid volunteering day
Physical and mental health support: gym subsidies and therapy via Spill
Equity in a fast-growing company (BSPCE/EMI)
The chance to shape how an early-stage climate product grows within Europe's leading utilities