Customer Success Manager

Granum

. Own the client relationship after clients graduate from implementation .

Posted 10/27/2026full-timeRemote • United States, CanadaJuniorMid-Level💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, driving renewals, and leveraging data-driven insights to enhance customer value. Proficient in creating effective processes and fostering collaboration across cross-functional teams to mitigate churn and promote feature adoption.

Highest-signal resume keywords

Client Relationship ManagementData-Driven AnalysisCustomer Success StrategyCross-Functional CollaborationAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Health MetricsChurnZeroNPS Process ManagementExcelSOP Development

Soft Skills

Exceptional Communication SkillsHighly OrganizedCollaborativeEmpatheticResults-Driven Mentality

Industry Keywords

Management ConsultingAccount ManagementBusiness DevelopmentCustomer EngagementFeature Adoption

About the role

Key responsibilities & impact

Own the client relationship after clients graduate from implementation
Create strategies using direct client feedback and data-driven analysis to increase the value clients receive from LMN
Drive renewals and expansion while collaborating with team members to generate opportunities
Create and monitor customer health metrics to identify churn risks and accounts needing assistance
Audit customer adoption trends in ChurnZero to identify product experiences needing simplification
Manage the NPS process from start to finish and work with detractors to improve their LMN experience
Represent the voice of the customer in evaluations of core product, marketing, and sales processes
Provide customer insights to maximize platform value and help grow the customer base
Act as an advocate between Granum and a book of accounts
Help develop SOPs for high-ARR accounts
Monitor and encourage feature adoption, including promoting webinars and in-person events
Travel to support or facilitate education success events, including BootCamps, tradeshows, webinars, and partner events

Requirements

What you’ll need

Ideally 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Impressive executive presence and exceptional communication skills
Highly organized, collaborative, and detail oriented
Ability to create structure in ambiguous situations and design effective processes
Bias for action
Experience working with cross-functional teams, including Sales, Product, Marketing, and Implementation
Experience building and maintaining relationships while mitigating churn and driving engagement and renewals
Empathetic, positive attitude with a desire to help customers reach their goals
Results-driven mentality, with a bias for speed and action
Strong analytical skills with the ability to translate data into insights
Experience with Excel preferred
Comfort in a small company where teams move quickly and employees wear many hats in a dynamic environment
Candidates must have proper work authorization to work for any employer in Canada or the U.S., without sponsorship from the company

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage with multiple plan options in the U.S.
HSA/FSA accounts, disability and life insurance in the U.S.
Employer-funded HSA-based benefits plan with drug, dental, and mental health coverage in Canada
401(k) matching for U.S. employees
RRSP matching for employees in Canada
Tailored career development conversations
Support for tools, courses, and resources
Unlimited Paid Time Off
Paid company holidays
Company-wide winter break from December 24 to January 1
10-15% bonus