Sales Development Representative

Granum

. Call existing customers to identify and qualify expansion opportunities, focusing on upselling and cross-selling invoicing and payments products .

Posted 10/14/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in upselling and cross-selling invoicing and payments products, with a focus on building customer relationships and driving product adoption. Proficient in tracking sales activities and outcomes using Salesforce while maintaining a disciplined approach to high-volume outreach.

Highest-signal resume keywords

Upselling ExperienceSalesforce ProficiencyCustomer Success CollaborationHigh-Volume OutreachProduct Knowledge of Invoicing and Payments

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

PersonableEnergeticGoal-OrientedOrganizedNatural Conversationalist

Industry Keywords

Customer SuccessAccount ManagementExpansion OpportunitiesInvoicing SolutionsPayments Solutions

About the role

Key responsibilities & impact

Call existing customers to identify and qualify expansion opportunities, focusing on upselling and cross-selling invoicing and payments products
Drive adoption conversations for Granum features that clients have not activated
Qualify and book expansion meetings for the Customer Success team
Build pipeline from the existing customer base
Conduct high-volume, phone-first outreach supported by email and sequences
Partner with the Payments team and Customer Success to identify expansion signals and coordinate warm handoffs
Track activity, pipeline, and outcomes accurately in Salesforce
Maintain product knowledge of invoicing and payments solutions
Handle common objections and share effective messaging, client objections, and conversion insights

Requirements

What you’ll need

Previous experience in sales, customer success, or account management is a plus, especially upsell or expansion experience
Personable, energetic, and enjoys talking to people
Natural conversationalist able to transition from small talk to business conversations
Goal-oriented and motivated by hitting numbers
Organized and disciplined for high-volume outreach
Able to work in a fast-paced, collaborative environment and take feedback well
Able to learn products quickly and speak about them confidently
Interested in building a career in sales
Candidates must have proper work authorization to work for any employer in Canada or the U.S. without sponsorship

Benefits

Comp & perks

In the U.S., comprehensive medical, dental, and vision coverage with multiple plan options
HSA/FSA accounts
Disability and life insurance
In Canada, employer-funded HSA-based benefits plan with drug, dental, and mental health coverage
401(k) matching for U.S. employees
RRSP matching for Canada employees
Tailored career development conversations
Support for tools, courses, and resources
Unlimited Paid Time Off
Paid company holidays
Company-wide winter break from December 24 to January 1
Collaborative, supportive team culture
Work authorization support is not sponsored; candidates must have proper authorization without sponsorship