Customer Advocate II

Graphic Packaging International, LLC

. Proactively manage major customer accounts using supply chain processes, technologies, and tools .

Posted 9/18/2026full-timeLancaster • Texas • United StatesJuniorMid-Level💰 $52,600 - $65,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer accounts through effective supply chain processes and technologies, ensuring high levels of customer satisfaction and operational efficiency. Proficient in root-cause analysis and problem-solving, with a strong focus on continuous improvement and proactive communication.

Highest-signal resume keywords

Customer Account ManagementRoot Cause AnalysisNAV ERP ProficiencySupply Chain KnowledgeAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain ProcessesOrder ManagementInventory MonitoringDemand PlanningWarehouse Management

Soft Skills

Proactive CommunicationTime ManagementAttention to DetailConflict ManagementCustomer Focus

Tools & Technologies

NAV ERP SystemMicrosoft Office SuiteExcelOutlookWord

Industry Keywords

Customer ServiceContinuous ImprovementHigh-Volume EnvironmentManufacturing RelationshipsLogistics Coordination

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Proactively manage major customer accounts using supply chain processes, technologies, and tools
Make tactical and strategic decisions regarding customer accounts while balancing customer needs with Division objectives
Develop and maintain customer, sales, supply chain, and manufacturing relationships through superior service and communication
Manage multiple filter frame accounts with expertise, ownership, and accountability
Serve as customers' day-to-day contact and trusted resource
Assist with root-cause problem solving for customer issues and concerns
Build positive customer rapport through responsiveness, proactive updates, reliability, and support
Use NAV ERP systems for order entry, tracking, and resolution
Enter customer purchase orders in a timely manner
Manage order quantities and shipping methods to maximize efficiency and customer satisfaction
Anticipate customer needs and plan and manage accounts for order receipt
Monitor inventory levels
Make daily decisions to ensure seamless order management across multiple accounts
Investigate and resolve customer issues through root-cause analysis and proactive problem-solving
Communicate across Sales, Logistics, Planning, and Manufacturing teams
Procure supplies excluding board and pallets
Order and plan waste trucks
Receive invoices and pair them with purchase orders for accounting
Prepare and enter board deliveries into the ERP system
Participate in meetings, share knowledge, provide backup support, identify continuous improvements, and contribute to team morale and respectful collaboration

Requirements

What you’ll need

Bachelor's degree or equivalent work experience in lieu of a degree
2–5 years of experience in a fast-paced, high-volume customer service-related environment
Basic knowledge of global supply chain, including demand planning, supply planning, warehouse and transportation, and manufacturing
Prior successful customer service experience serving internal and external customers
Proficiency in Microsoft Office Suite, especially Excel
Strong analytical and problem-solving skills
Track record of root cause analysis and continuous improvement
Proficiency in Outlook, Word, and Excel
Proactive communication, time management, attention to detail, process improvement mindset, resilience and adaptability, customer focus, conflict management, action orientation, and verbal and written communication
BA degree or related work experience required in lieu of degree

Benefits

Comp & perks

Compensation and benefits programs described as among the industry's best
Reasonable accommodation for disabilities
Inclusive, barrier-free recruitment and hiring process