Customer Advocate II

Graphic Packaging International, LLC

. Provide post-sale technical and/or non-technical customer service and support .

Posted 9/18/2026full-timeSturgis • Michigan • United StatesMid-LevelSenior💰 $47,500 - $59,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills through effective communication and problem-solving, while adhering to Safe Quality Food (SQF) standards and procedures. Capable of analyzing customer issues and participating in root cause analysis and corrective actions.

Highest-signal resume keywords

Customer ServiceSafe Quality Food (SQF) ProceduresRoot Cause AnalysisProblem SolvingCommunication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Knowledge of Processes and ProceduresAbility to Follow Standardized ProceduresAbility to Report Unsafe ConditionsAbility to Analyze Customer IssuesAbility to Participate in Corrective Actions

Soft Skills

Interpersonal SkillsAnalytical Skills

Industry Keywords

Hygiene ProceduresAllergen ProceduresCustomer SupportLiaisonValidation and Verification Activities

About the role

Key responsibilities & impact

Provide post-sale technical and/or non-technical customer service and support
Provide customer service via phone, online chat, or text
Analyze and resolve customer issues
Act as liaison between customers, production, and distribution departments regarding specific customer orders
Follow plant, hygiene, allergen, and Safe Quality Food procedures
Report potentially unsafe SQF conditions and customer complaints
Participate in SQF root cause and corrective actions related to customer complaints, audits, validation, and verification activities
Obtain and provide information or data requiring explanation or interpretation

Requirements

What you’ll need

BA or equivalent + 0 yrs experience
Knowledge of processes and procedures essential to the job
Considerable knowledge gained through training or work experience
Established skills to perform a range of day-to-day activities
Ability to follow standardized procedures and practices
Ability to apply appropriate courses of action within established procedures
Ability to follow Plant rules, Processes, Hygiene, and Allergens procedures related to Safe Quality Foods
Ability to report potentially unsafe conditions and customer complaints
Ability to participate in SQF Root Cause and Corrective Actions
Ability to perform essential functions satisfactorily, with or without reasonable accommodation

Benefits

Comp & perks

Compensation and benefits programs described as among the industry’s best
Reasonable accommodation available for qualified individuals with disabilities