Customer Advocate II

Graphic Packaging International, LLC

. Lead the management of strategic accounts, demonstrating expertise and ownership .

Posted 9/18/2026full-timeKalamazoo • Michigan • United StatesJunior💰 $47,500 - $59,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic accounts and optimizing order management processes while ensuring customer satisfaction. Proficient in utilizing ERP systems for tracking and reporting, with strong analytical skills for problem-solving and continuous improvement.

Highest-signal resume keywords

Strategic Account ManagementOrder ManagementRoot Cause AnalysisPanther ERP SystemExport Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementRoot Cause AnalysisSupply Chain OperationsDemand/Supply PlanningTransportationWarehousingTrade ComplianceAnalytical SkillsProblem SolvingProcess Improvement

Soft Skills

Advanced CommunicationCustomer FocusConflict ManagementResilience & AdaptabilityAttention to DetailPriority SettingAction OrientedTeamworkDiplomacyKnowledge Sharing

Tools & Technologies

Panther ERP System

Industry Keywords

LogisticsManufacturingCustomer ServiceHigh-Volume EnvironmentsInternational Customer Accounts

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead the management of strategic accounts, demonstrating expertise and ownership
Make informed tactical decisions daily, ensuring seamless order management across multiple accounts
Investigate and resolve customer issues through root cause analysis and proactive problem-solving
Lead the management of strategic global accounts
Facilitate training and knowledge sharing to promote timely delivery and accurate invoicing
Utilize Panther system for order entry, tracking, and resolution
Maintain a clean order book through diligent order closure and report utilization
Collaborate with supply planners to optimize use of non-conforming product and reduce inventory waste
Strategically manage order quantities and shipping methods to maximize efficiency and customer satisfaction
Serve as a key communicator across Sales, Logistics, Planning, and Manufacturing teams
Build and maintain positive rapport with customers, providing proactive updates and support
Promote teamwork, mutual respect, knowledge sharing, continuous improvement, meeting participation, diplomacy, and respect for others

Requirements

What you’ll need

1-3 years of progressive experience in customer service, supply chain, or logistics roles, preferably in a manufacturing environment
Demonstrated ability to work cross-functionally with multiple departments to resolve complex service issues
Experience using Panther or similar ERP systems for order management, tracking, and reporting
Strong analytical and problem-solving skills with a track record of root cause analysis and continuous improvement
Experience working in fast-paced, high-volume environments with a focus on customer satisfaction and operational efficiency
Proven success managing strategic international customer accounts
Strong understanding of export documentation, Incoterms, and trade compliance
Bachelor’s degree in business, Supply Chain Management, Logistics, or related field preferred; equivalent business experience considered
Solid understanding of supply chain operations, including demand/supply planning, transportation, and warehousing
Advanced Communication
Process Improvement Mindset
Resilience & Adaptability
Attention to Detail
Customer Focus
Conflict Management
Priority Setting
Action Oriented
Problem Solving
Written Communications
Ability to perform essential functions satisfactorily, with or without reasonable accommodation

Benefits

Comp & perks

Compensation and benefits programs described as among the industry’s best
Reasonable accommodation for candidates with disabilities
Inclusive, barrier-free recruitment and hiring process