Customer Advocate II

Graphic Packaging International, LLC

. Lead management of strategic and global accounts .

Posted 9/18/2026full-timeKalamazoo • Michigan • United StatesJunior💰 $47,500 - $59,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic accounts and optimizing order management processes while ensuring customer satisfaction. Proficient in using ERP systems like Panther for tracking and reporting, with strong analytical skills for problem-solving and continuous improvement.

Highest-signal resume keywords

Customer Service ExperienceOrder Management Using PantherRoot Cause AnalysisSupply Chain OperationsExport Documentation Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementRoot Cause AnalysisSupply Chain OperationsDemand/Supply PlanningTransportation ManagementWarehousingAnalytical SkillsProblem SolvingProcess ImprovementTrade Compliance

Soft Skills

CommunicationConflict ManagementAttention to DetailResilience and AdaptabilityCustomer Focus

Tools & Technologies

Panther SystemERP Systems

Industry Keywords

Manufacturing EnvironmentStrategic AccountsHigh-Volume EnvironmentsIncoterms

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead management of strategic and global accounts
Make daily tactical decisions for seamless order management across multiple accounts
Investigate and resolve customer issues through root cause analysis and proactive problem-solving
Facilitate training and knowledge sharing to promote timely delivery and accurate invoicing
Use the Panther system for order entry, tracking, and resolution
Maintain a clean order book through order closure and report utilization
Collaborate with supply planners to optimize non-conforming product use and reduce inventory waste
Manage order quantities and shipping methods to maximize efficiency and customer satisfaction
Communicate across Sales, Logistics, Planning, Manufacturing, warehouses, mills, machine scheduling, supply and transportation planning, and other support functions
Build and maintain positive customer relationships through proactive updates and support
Participate in meetings, identify continuous improvements, share knowledge, provide backup support, and contribute to team morale

Requirements

What you’ll need

1-3 years of progressive experience in customer service, supply chain, or logistics roles, preferably in a manufacturing environment
Ability to work cross-functionally with multiple departments to resolve complex service issues
Experience using Panther or similar ERP systems for order management, tracking, and reporting
Strong analytical and problem-solving skills with root cause analysis and continuous improvement experience
Experience in fast-paced, high-volume environments focused on customer satisfaction and operational efficiency
Proven success managing strategic international customer accounts
Strong understanding of export documentation, Incoterms, and trade compliance
Bachelor’s degree in business, Supply Chain Management, Logistics, or related field preferred; equivalent business experience considered
Solid understanding of supply chain operations, including demand/supply planning, transportation, and warehousing
Advanced communication, process improvement, resilience and adaptability, attention to detail, customer focus, conflict management, priority setting, action orientation, problem solving, and written communications

Benefits

Comp & perks

Compensation and benefits programs described as among the industry’s best
Reasonable accommodation for qualified candidates with disabilities
Inclusive, barrier-free recruitment and hiring process