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Gravitee

Technical Account Manager – Customer Solutions Architect

Gravitee

. Serve as the post-sales technical owner for a tiered portfolio of enterprise accounts across North America .

Posted 10/5/2026full-timeDenver • Colorado • United StatesMid-LevelSenior💰 $210,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise customer portfolios, guiding clients through technical implementations, and driving value realization through effective communication and collaboration. Proficient in API management, cloud-native platforms, and security protocols to ensure scalable solutions that align with business outcomes.

Highest-signal resume keywords
Customer-Facing Technical Role ExperienceAPI Management and IntegrationHands-On Implementation with Docker and KubernetesStrong Understanding of API Security ProtocolsPortfolio Management of Enterprise Customers

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
API ManagementCloud-Native PlatformsDockerKubernetesOAuth 2.0OIDCJWTSSOJavaPython
Soft Skills
Effective CommunicationCollaborationCuriosityAdaptabilityOwnership
Tools & Technologies
KafkaEvent-StreamingDeveloper PlatformsTechnical RoadmapsArchitecture Designs
Industry Keywords
SaaSInfrastructure VendorValue RealizationAdoptionRetentionExpansionEnterprise AccountsOnboardingBest PracticesContinuous Improvement

Tech Stack

Tools & technologies
CloudDockerJavaKafkaKubernetesPython

About the role

Key responsibilities & impact
  • Serve as the post-sales technical owner for a tiered portfolio of enterprise accounts across North America
  • Guide new customers from signature to production in under six months through architecture guidance, best practices, and use case design
  • Work alongside an onboarding manager and FDE/Professional Services or partner delivery
  • Prioritize across a portfolio of enterprise accounts and route work to the appropriate team
  • Deliver QBRs, release briefings, and technical roadmaps
  • Drive value realization against customers' business and ROI goals
  • Identify expansion, adoption, and usage signals and help protect retention
  • Represent customers internally with Product and Engineering through the feature request process
  • Contribute demos, reusable technical assets, architecture designs, best practices, and enablement content
  • Ensure customer interactions reflect Gravitee's core values

Requirements

What you’ll need
  • Experience in a customer-facing technical role at a SaaS or infrastructure vendor, such as Technical Account Manager, post-sales Solutions Architect, Solutions Engineer, or Professional Services
  • Strong understanding of vendor motion including value realization, adoption, retention, and expansion
  • Proven experience managing a portfolio of enterprise customers
  • Strong technical depth in APIs, integration, and cloud-native platforms
  • Hands-on implementation experience using Docker and/or Kubernetes
  • Solid understanding of API security and identity and access management protocols, including OAuth 2.0, OIDC, JWT, and SSO
  • Exceptional ability to communicate effectively with engineers, architects, and executives
  • Ability to understand customer architecture, connect technical requirements to business outcomes, and guide customers toward scalable solutions and best practices
  • Ability to scope engagements, maintain scope, and escalate effectively
  • Willingness to travel to customer sites approximately one to two times per month as needed
  • Kafka or event-streaming experience desired
  • Exposure to LLM gateways, MCP, A2A, agent identity, or agent authorization patterns desired
  • Scripting or development background, particularly Java or Python desired
  • Experience with API management, API gateways, or developer platforms desired
  • Startup or scale-up experience desired
  • Care deeply about quality, clarity, and impact
  • Curiosity, adaptability, and interest in emerging technologies like AI
  • Ownership and follow-through
  • Collaboration, openness, and continuous improvement

Benefits

Comp & perks
  • Competitive medical coverage
  • Pension / 401k program options
  • Stock options
  • 25 days holiday + in-country national holidays
  • 3 mental health days + wellness allowance
  • Your birthday off
  • Professional development budget
  • Hybrid work culture with hubs across regions
  • Quarterly team events + annual offsite at an exciting location
  • Endless growth opportunities