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Account Specialist
GrayHair Software. Open, manage, and track client jobs with Managed Service Providers (MSPs) .
About the role
Key responsibilities & impact- Open, manage, and track client jobs with Managed Service Providers (MSPs)
- Process and verify client or MSP files for quality and standards compliance
- Update and maintain mail dates and delivery schedules
- Serve as the primary liaison for MSP-specific questions and requests
- Facilitate communication between clients and MSPs and resolve issues
- Monitor MSP performance against service levels and standards
- Answer job-specific client questions with timely, accurate information
- Communicate client requirements to MSPs and ensure execution
- Resolve job-processing or MSP-performance discrepancies and challenges
- Maintain records of job status, MSP interactions, and file processing
- Generate reports on job progress, mail dates, and MSP performance
- Identify recurring issues and recommend process improvements
Requirements
What you’ll need- Strong organizational skills with the ability to manage multiple tasks and deadlines
- Excellent written and verbal communication skills, emphasizing clarity and professionalism
- Experience working with MSPs, managing files, or coordinating operational tasks
- Attention to detail and commitment to delivering high-quality work
- Familiarity with Google Workspace and job-tracking or CRM software
- Familiarity with the postal industry, including mail schedules and standards
- Experience with file processing, including data validation and troubleshooting
- Knowledge of SaaS platforms or tools for project management
Benefits
Comp & perks- Remote work environment
- Camera-on collaboration during meetings
- Flat and horizontal organizational structure with direct access to team leads and leadership
- Autonomy and independence in solving complex problems and driving technical solutions
- Continuous, constructive feedback and team collaboration