Operations Specialist

Great Clips

. Build relationships and connections with salon managers, franchisees, and internal departments .

Posted 9/24/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $62,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong relationship-building and coaching capabilities to enhance salon performance and compliance with brand standards. Proficient in conducting workshops and presentations while managing market budgets and analyzing salon operations.

Highest-signal resume keywords

Salon Management ExperienceCoaching And DevelopmentPublic Speaking And PresentationsAnalytical And Strategic ThinkingCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Salon AuditsBudget ManagementFinancial UnderstandingPerformance EvaluationCompliance Monitoring

Soft Skills

Relationship BuildingMotivating OthersInfluencing SkillsEffective CommunicationTrust Building

Tools & Technologies

Great Clips ToolsMicrosoft WordMicrosoft ExcelMicrosoft OutlookInternet Functionality

Industry Keywords

Salon OperationsFranchise ManagementRetail ManagementCustomer ServiceMarket Analysis

About the role

Key responsibilities & impact

Build relationships and connections with salon managers, franchisees, and internal departments
Coach, influence, and motivate salon managers, general managers, and franchisees to improve salon performance
Monitor and document compliance with the Great Clips operating system and brand standards
Evaluate salon operations and provide recommendations to improve performance
Complete salon audits using Great Clips tools and resources
Provide coaching and development for salon managers
Consult with franchisees and Great Clips staff to improve performance and growth
Manage assigned market budgets to meet expense and net salon goals
Build trust with franchisees to influence positive organizational growth
Motivate large groups through public speaking and lead presentations
Work from a home office when not traveling
Travel regularly to salons and company meetings

Requirements

What you’ll need

Must be based in the Detroit metro-market area
Ability to build relationships, motivate, coach, and influence others
Customer service orientation mentality
Ability to conduct workshops and presentations
Basic understanding of financials
Analytical and strategic thinking skills
Ability to establish credibility and communicate effectively verbally and in writing
Ability to travel and work a flexible schedule including evenings and weekends
Knowledge of Word, Excel, Microsoft Outlook, and Internet functionality
Ability to lift up to 20 pounds
2 years post high school business or equivalent education and 4 years of salon/retail management experience required
Ability to travel 40–60% of the time
Reliable, secure internet for remote work
This role is not eligible for immigration sponsorship

Benefits

Comp & perks

Health benefits
Wellness programs
Company-matching 401K
Tuition assistance
Personalized development plan
Growth and promotion potential
Inclusive, diverse work culture
Spirit of ideas and innovation
Philanthropic and volunteer activities
Competitive salary