Service Desk Technician

Great Gray Trust Company

. Provide first-level IT support for hardware, software, and network issues .

Posted 11/6/2026full-timeAliso Viejo • California • United StatesJuniorMid-Level💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing IT support, troubleshooting technical issues, and managing onboarding processes while ensuring optimal functionality of sales tools and applications. Strong communication skills facilitate effective assistance to executive leadership and non-technical users.

Highest-signal resume keywords

IT Help Desk ExperienceTechnical SupportTicketing SystemsTechnical Certification (CompTIA A+, HDI, ITIL Foundation)Sales Tools and CRM Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical Problem ResolutionDocumentation ManagementOnboarding ProcessesHardware ConfigurationSoftware ConfigurationIT Service ManagementSales Presentation SupportInventory ManagementTechnical Assistance

Soft Skills

Customer ServiceCommunication SkillsProblem-SolvingAdaptabilityAttention to DetailTeam CollaborationProfessional DemeanorAbility to Explain Technical Concepts

Certifications & Qualifications

CompTIA A+HDIITIL Foundation

Industry Keywords

IT SupportExecutive SupportSales ToolsCRM SystemsContinuous ImprovementOn-Call ScheduleTechnical AssistanceBusiness ApplicationsOperating SystemsIT Policies and Procedures

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Provide first-level IT support for hardware, software, and network issues
Troubleshoot and resolve technical problems
Maintain documentation of support tickets and resolutions
Escalate complex issues to appropriate IT teams
Provide dedicated technical assistance to executive leadership
Prioritize and respond to executive requests
Support Sales teams with technical issues on-site and remotely in the field
Assist with technical aspects of sales presentations and demonstrations
Ensure sales tools and applications function optimally
Provide technical support during client meetings
Coordinate and execute technology onboarding for new employees
Prepare and configure hardware and software for new hires
Deliver initial training on company systems and tools
Create and maintain onboarding documentation and checklists
Manage IT equipment and supplies inventory
Assist with implementing IT policies and procedures
Contribute to continuous improvement of IT service delivery
Participate in IT projects and complete related duties as assigned
Participate in a rotating weekly on-call schedule for routine and urgent incidents outside regular business hours

Requirements

What you’ll need

2+ years of experience in IT help desk or technical support
Strong knowledge of common business applications and operating systems
Excellent customer service and communication skills
Ability to explain technical concepts to non-technical users
Experience with ticketing systems and IT service management
Proven ability to prioritize tasks in a fast-paced environment
Ability to participate in a weekly rotating on-call schedule covering incidents from 7:30pm ET through the start of the next business day
Must be authorized to work directly for any employer in the United States without visa sponsorship or transfer
Technical certification (CompTIA A+, HDI, ITIL Foundation) preferred
Experience supporting executive-level staff preferred
Familiarity with onboarding processes preferred
Knowledge of sales tools and CRM systems preferred
Exceptional problem-solving abilities
Professional demeanor and presentation
Adaptability to changing priorities
Strong attention to detail
Team-oriented with a collaborative approach
Commitment to continuous learning
Ability to manage multiple priorities effectively
Comfortable navigating ambiguity
Entrepreneurial mindset
Disciplined Curiosity, Growth Mindset, Results Ownership, Collaboration, Grit

Benefits

Comp & perks

Competitive compensation package
Group medical, dental and vision insurance
Employer-paid life and disability insurance
Annual well-being stipend
Eligible employees may contribute to a 401(k) plan with an advantageous employer contribution model
Annual incentive bonus plan
Hybrid work model with 4 days onsite and 1 day remote