Technology Operations Lead

Great Gray Trust Company

. Own operational discipline and delivery tracking across Engineering teams, including RPAG, BoardingPass, Data Engineering, AI and DevOps .

Posted 11/3/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational discipline and delivery management, with a strong focus on Agile methodology, Jira, and SLA negotiation. Proven ability to communicate effectively with both technical and non-technical stakeholders while managing cross-functional teams and third-party vendors.

Highest-signal resume keywords

Agile MethodologyJira ManagementSLA NegotiationSalesforce ExperienceDelivery Performance Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementDelivery ManagementProgram ManagementSOP DefinitionMonitoring ToolsObservability ToolsAWS FamiliarityAzure FamiliarityGCP Familiarity

Soft Skills

Clear CommunicationSound JudgmentPrioritization Skills

Tools & Technologies

JiraSalesforce

Industry Keywords

Engineering TeamsDelivery TrackingCustomer SupportThird-Party Vendors

Tech Stack

Tools & technologies

AWSAzureGoogle Cloud Platform

About the role

Key responsibilities & impact

Own operational discipline and delivery tracking across Engineering teams, including RPAG, BoardingPass, Data Engineering, AI and DevOps
Set operating standards for Jira, stand-ups, escalation and SLAs across Engineering
Define and maintain Agile methodology SOPs and drive adoption
Track PRDs, TRDs, Jira epics and stories, story points and due dates
Surface blockers and risks before deadlines
Participate in Weekly Delivery check-ins and hold Engineering and Product accountable to commitments
Own escalation for customer-reported issues and ensure consistent Salesforce and Jira triage
Maintain a live known-issues view
Brief support and relationship teams after each release
Manage data SLAs with clients, third-party vendors and internal stakeholders
Report on delivery performance, resolution times, SLA performance and enhancement requests
Work across Engineering, Product, Customer Support and third-party vendors
Report to the Director, Data & AI

Requirements

What you’ll need

Bachelor’s degree
7+ years in operations, delivery management or program management
2+ years in a lead role
Hands-on experience with Jira, including workflows, boards and reporting
Experience with Salesforce or a comparable case management tool
Track record of defining and enforcing SOPs
Experience defining, negotiating and tracking SLAs with customers, vendors and internal stakeholders
Experience with monitoring and observability tools and defining meaningful alerts and SLAs
Working familiarity with AWS, Azure or GCP
Clear written and verbal communication with engineers and non-technical stakeholders
Sound judgment under pressure and ability to prioritize competing demands
Must be authorized to work directly for any employer in the United States without visa sponsorship or transfer

Benefits

Comp & perks

Competitive compensation package
Group medical, dental and vision insurance
Employer-paid life and disability insurance
Annual well-being stipend
Eligible employees may contribute to a 401(k) plan with an advantageous employer contribution model
Be an integral part of a high-growth organization