Network Infrastructure Manager

Great HealthWorks

. Lead Great HealthWorks' Network Operations and Telecommunications teams .

Posted 11/11/2026full-timeFort Lauderdale • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Network Operations and Telecommunications teams, with a strong focus on technical leadership, operational excellence, and stakeholder communication. Proficient in IT infrastructure management, including network security, server administration, and cloud services.

Highest-signal resume keywords

Network Security ManagementWindows And Linux AdministrationAWS And Cloudflare ExperienceScripting And Automation FluencyITIL And Change Management Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network OperationsTelecommunications ManagementTechnical Project ManagementRouting And SwitchingFirewallsActive DirectoryOktaEnterprise StorageXCP-NG VirtualizationPCI Compliance

Soft Skills

LeadershipCommunicationStakeholder ManagementCross-Functional CoordinationDetail-Oriented

Tools & Technologies

Microsoft 365SharePoint AdministrationSaaS IntegrationsPythonPowerShellBashAnsibleCloud ServicesContact Center PlatformsTelecom Service Management

Certifications & Qualifications

Bachelor's Degree In Computer ScienceInformation Technology Certification

Industry Keywords

IT InfrastructureTelecommunicationsNetwork SystemsService Level AgreementsOperational Risk Management

Tech Stack

Tools & technologies

AnsibleAWSDNSFirewallsLinuxPythonSwitchingTCP/IP

About the role

Key responsibilities & impact

Lead Great HealthWorks' Network Operations and Telecommunications teams
Directly manage and mentor System Administrators, Systems Engineers, Telecom Administrator, and Telecom Engineer/Architect roles
Set technical priorities and maintain high standards for quality
Review designs and configurations, resolve complex technical problems, and lead major incidents
Make voice platform and contact center architecture decisions
Hire and retain technical talent, conduct performance reviews, and manage staffing and on-call coverage for a 24/7 environment
Serve as the primary day-to-day operational and escalation owner for Network Operations and Telecommunications
Communicate with business and IT stakeholders about service health, incidents, and project status
Translate technical issues into business impact, risk, and next steps for non-technical stakeholders and leadership
Drive issue ownership and follow-through, including mitigation plans and target resolution timelines
Coordinate across IT, vendors, and business teams on cross-functional work and vendor commitments
Monitor service health, aging issues, recurring problems, and operational risk
Define escalation criteria and independently resolve issues within the role's ownership
Own network security, firewalls, routing and switching, EDR, and DNS filtering
Own enterprise storage, XCP-NG virtualization, Windows and Linux server administration, Active Directory, and Okta
Own Microsoft 365 administration and develop the team's SharePoint administration capability
Own AWS, Cloudflare, SaaS integrations, server backup, and disaster recovery
Maintain PCI compliance, ensure SLAs are met, and drive capacity planning and scripting/automation practices
Operate the custom-built phone system, voice and data carrier services, and contact center platform
Manage carrier relationships, SLAs, and invoicing; monitor the InvGate telecom service ticket queue and drive escalations to resolution
Ensure contact center, voice platform, speech IVR, and SMS integrations remain supported and issues are triaged quickly
Scope infrastructure and telecom projects, gather requirements, build schedules, and keep initiatives on track
Require runbooks for recurring operational and change work and validate outcomes after major changes
Manage vendor and carrier relationships and contracts
Build business cases for technology investments
Own the network, systems, and telecommunications budget

Requirements

What you’ll need

Bachelor's Degree in Computer Science, Information Technology, or related field, or equivalent hands-on experience
5+ years of progressive, hands-on experience in IT infrastructure, network, systems, or telecommunications
3+ years leading or mentoring technical staff
Experience scoping and running technical projects, gathering requirements, and managing timelines without a dedicated PM function
Experience as the primary operational and escalation owner for a technical team, including regular communication with non-technical business stakeholders
Strong understanding of ITIL and formal change management
Deep, current technical knowledge of networking, OSI, TCP/IP, routing/switching, firewalls, and identity platforms including Active Directory and Okta
Hands-on experience with Windows and Linux administration, enterprise storage such as Nimble, QNAP, and Quantum, and virtualization such as XCP-NG or equivalent
Experience with AWS, Cloudflare, Microsoft 365, and integrating a broad SaaS footprint; SharePoint administration is a plus
Experience with carrier/telecom management, contact center platforms, and PCI compliance
Scripting and automation fluency, such as Python, PowerShell, Bash, and Ansible
Ability to scope, document, and validate work while maintaining technical credibility with a highly technical team
Ability to translate technical issues into business impact, risk, and next steps for non-technical audiences and leadership
Proven stakeholder management and cross-functional coordination skills across IT, vendors, and business teams
Excellent leadership and communication skills; highly self-motivated, detail-oriented, and comfortable working hands-on when needed
Ability to work a regular full-time schedule Monday through Friday, with flexibility for additional hours
Ability to occasionally lift and/or move up to 25 pounds
Ability to sit for extended periods, up to 10 hours per day
Ability to travel locally and out of town depending on business needs

Benefits

Comp & perks

Full-time Monday–Friday schedule
Flexibility to work additional hours depending on business demands
Opportunity to lead and mentor technical teams
Professional office environment
Potential local and out-of-town travel depending on business needs