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Customer Service Administrator
Great Place To Work UK. Deliver friendly, professional, and efficient support via email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and attention to detail while effectively managing customer orders and inquiries. Capable of supporting online processes and collaborating with team members to enhance customer satisfaction.
Highest-signal resume keywords
Excellent Communication SkillsAttention To DetailOrder Management SystemsCustomer SupportData Protection Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCustomer Query ResolutionWarehouse Returns HandlingCourier Portal ManagementProduct Advice
Soft Skills
Proactive MindsetTeam PlayerCalm Under PressureMulti-taskingPositive Attitude
Tools & Technologies
EmailLive ChatOrder Management Systems
Industry Keywords
Customer FeedbackAfter-sales SupportOnline Ordering ProcessData Protection Requirements
About the role
Key responsibilities & impact- Deliver friendly, professional, and efficient support via email
- Handle warehouse returns and update courier portals
- Process customer orders accurately and confidently
- Help customers with product advice, order updates, and after-sales support
- Investigate and resolve customer queries
- Work closely with courier partners to ensure successful and timely deliveries
- Record customer feedback and report product issues through appropriate channels
- Support the smooth running of the online ordering process
- Handle customer information responsibly in line with data protection requirements
- Act as a positive ambassador for the ProCook brand
Requirements
What you’ll need- Excellent communication skills, both written and verbal
- Great attention to detail and accuracy
- Ability to manage multiple tasks and prioritise effectively
- Good IT skills, including experience using email, live chat, and order management systems
- Calm and positive approach when working under pressure
- Proactive, customer-first mindset
- Ability to work independently while also being a supportive team player
Benefits
Comp & perks- Free parking on-site
- Free gym access on-site
- Unlimited coffee and tea throughout the day
- Free fresh fruit and cake daily
- Subsidised meals - breakfast and lunch
- Hybrid Working
- Opportunity to work with a passionate team who won Best Customer Service Team of the Year in 2025 at the People in Retail Awards
- Generous colleague discount - 40% off to spend in store or online
- B Corp certified company committed to ethical practices and sustainability
- A company recognised as a Great Place to Work for 5 consecutive years
- Disability Confident Leader
- Diversity and inclusion support
- Reasonable adjustments through the application or interview process